7th Feb 2025 (1 year ago)
This is my 3rd purchase of a new build and by far the most appalling quality of any developer I have experienced. The sales team were great and could not had been more helpful. The site managers were also very helpful and pleasant. However this does not make up for the extremely shoddy build quality. There is one adult and one child living in a 4 bed house, so less than designed for use of the property. During the 6 months we have lived here, we have experienced the following: kitchen cupboard doors have fallen off at least once a month. This is allegedly a kitchen “upgrade” yet the wood is broken inside where the hinges are fitted. The same residents have resided in several other houses without incident. There was no pipe-work fitted at all to the dishwasher - someone had removed it causing a large leak when moving in. The plumbing under the sink was the incorrect size pipework causing a leak and a strong smell. The thermostat was broken within 2 weeks of use. The toilet leaks causing damage to the ceiling below. The kitchen Amtico flooring is lifting. The carpet has worn away completely at the door strip. The ‘chrome’ work is in fact plastic, with no warranty unlike the other developers we have bought from, and is apparently meant to be cleaned after every use using no cleaning products - bear in mind this is a hard water high limescale area. As this is not normal anticipated use for any human, it is now damaged. The gate was broken. The patio slabs came up when you stood on them. There are holes in the door frame where unnecessary screws were left in. The spotlight surrounds were installed broken and held on with paint to act as a glue, which invariably fell off. When told I would not be selecting the golden ‘yes’ box for “would I purchase from Bloor again”, one of the directors turned up unannounced at the door to get me to change my mind. Perhaps if they concentrated their time on building better houses, then they wouldn't need to employ bullying tactics to encourage you to give a dishonest response. There were 2 shelves missing in the oven, another item which had been taken out from the “last house left”, a tactic admitted by a site manager that they would take things out to meet other customers needs, but because I didnt notify them initially being as I didnt know they were meant to be there, then they wouldn’t supply any. There were of course many more snags, which we do expect but this is above and beyond. Customer care make poor excuses. They are now building phase 4 - strongly recommend purchasing a property elsewhere in Banbury and not from Bloor.... Read more