13th Mar 2026 (5 days ago)
The worst Agency I have ever worked with in my 10 years in London. Sorry, I am blunt and honest. Unprofessional, begginers and liars, no communication. We saw a flat, posted that day. We called to book a viewing and we decided to put an offer straight away. They send a teenager for the viewing that had no basic information about utilities and seemed a bit lost to be honest. ( of course, everyone starta from someeqhere, however you need to be prepared at least to answer basic info) After one week in which they did checks, they decided to call us on a Saturday afternoon to inform us that the landlord has decided to sell the property. They also said that they have tried to contact us for 2 days. It wasnt true. We have spoken on a phone 2 days before, no mentioning on anything. No phone calls, no emails. And why the checks were not stopped if the landlord decided to sell? On top, they did not even offer us another house to view or even offer to help moving forward, as we mentioned we were in trouble and had to move asap. We only got an apology, which left me and my friend having to stay in hotels and hostels. Basically homeless. If there was 0 stars, I would give -10. I do not recommend.
Wondering also if you guys should receive some training and if maybe there is a reason why you had 3.5 stars reviews even before we wanted to collaborate with you.... Read more