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© GetAgent Limited 2026
- Scott Fraser - Headington
Scott Fraser - Headington
Opens tomorrow at 9:00am
77 London Road,Headington,Oxford, OX3 9AA
Scott Fraser Headington are an estate agent in Oxford. They mainly list properties in OX3 and OX33. Over the last 6 months, they've listed 66 properties, with 39 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Scott Fraser - Headington Reviews (152)
Have you used this agent?
70%
9%
1%
0%
20%
All (152)
Seller (25)
Buyer (5)
Landlord (15)
Tenant (56)
General (51)
I Schofield
My partner and I recently rented a property through Scottfraser, Callum was a great help, friendly and very communicative. Overall the whole process was a lot less stressful than it could've been, thanks Callum!
Tenant
4th Mar 2026 (14 days ago)
T Moncy
I’m Moncy . Mr Callum is our agent and he is very friendly and good to us . I just got new home on 23rd and to be honest the file works and very convenient for me. I hope everyone will enjoy the service.
24th Feb 2026 (22 days ago)
J Yu
Staff are friendly and helpful. Thanks very much to Elaine's tireless communication with all parties to get things over the line.
22nd Feb 2026 (24 days ago)
P Anchan
I would recommend, visiting to find rental properties, especially Callum is a legend has been really helpful, I have rented 2 apartments through him and he had always ensured the process was as seamless as possible.
Tenant
16th Jan 2026 (9 weeks ago)
J B
I recently contact the Headington branch of Scott Fraser regarding a rental property and spoke with Benjamin. He was extremely helpful and professional. I'd recommend using Scott Fraser to let your property.
Landlord
14th Jan 2026 (9 weeks ago)
Liam
I was contacted by Benjamin to rent a property, he was very professional and gave me lots of information on the local surrounding areas. He made everything stress free and was very knowledgeable. I would highly recommend Scottfraser.
Tenant
13th Jan 2026 (9 weeks ago)
T Ford
Jack and Razia supported me through a local sale at the end of 2025. I was very happy with the frequent communication and completion of the sale on time.
Seller
19th Dec 2025 (13 weeks ago)
H ak?l
I managed to sell my property with the help of Elaine. From the very beginning, Elaine was the perfect blend of kindness and professionalism, which made what could have been a very stressful process feel easy and manageable. She truly went above and beyond to ensure I felt supported every step of the way.
Her communication was absolutely perfect. She consistently kept all parties informed, ensuring there were no delays or surprises. It was incredibly reassuring to know that we were always updated and understood what was happening next.
Beyond her professional expertise, Elaine is highly approachable and easy to talk to. She was always available to answer our questions, no matter how small, and we never hesitated to reach out.
I highly recommend Elaine to anyone looking for a property agent who is not only exceptionally skilled but also genuinely cares about her clients. Thank you, Elaine!
Seller
4th Dec 2025 (15 weeks ago)
J Skipp
Thank you Scott Fraser for achieving the successful completion of our property sale. In particular an especially thanks to Elaine Norrie who worked tirelessly to complete the sale against impending deadlines. We cannot thank her enough.
Seller
4th Dec 2025 (15 weeks ago)
P pattambi
We rented through this agency from 2022 to 2025 and received great service throughout the entire period. Whenever an issue came up in the house, we could report it easily, and the team responded quickly. They always came as soon as possible to check the problem and made sure it was properly fixed. Overall, a reliable and professional agency — highly recommended.
Tenant
1st Dec 2025 (15 weeks ago)
A Wick
Callum has been extremely helpful in our whole moving process, from finding a suitable listing to arranging quick viewing and guiding us through the referencing process. Would highly recommend !
1st Dec 2025 (15 weeks ago)
C W
Callum has been extremely helpful throughout our tenancy process. He helped us clarify all our doubts, communicated clearly, and made sure everything was sorted smoothly from the beginning. During challenging moment, Callum and his team where helped when we needed assistance. Excellent communication and a very supportive service — highly recommended.
Tenant
27th Nov 2025 (16 weeks ago)
J M
Working with Hannah was an absolute pleasure from start to finish! She is everything you could want in a real estate agent: knowledgeable, patient and had great communication.
From our first viewing, she took the time to understand exactly what we were looking for and guided me through every step of the renting process and the different options.
We viewed a few different properties to find the one that was best for us and the ones we viewed with Hannah were the most memorable and where we ended up choosing.
Hannah’s communication was top-notch. she was always quick to respond, answered every question thoroughly, and made sure we felt comfortable and confident at each stage. She went above and beyond to make the experience smooth and even enjoyable. I never felt pressured, just supported by someone who genuinely wanted the best for me.
I would not choose to work with anyone else.
Tenant
1st Nov 2025 (20 weeks ago)
C Flavin
Had a wonderful experience and would definitely recommend. I spent a while looking at properties and I found Ella from the headington branch to be very professional and informative in my search for a rental property. 5 stars from me.
Tenant
28th Oct 2025 (20 weeks ago)
P taylor
Amazing service, Ella was so helpful and answered all of our questions, 100% recommend Ella to anyone looking for their next home!!
22nd Oct 2025 (21 weeks ago)
O Awosika
Ella was exceptional helpful when we were looking for properties. She was very friendly during viewings and gave great advice to help us find our current property. She is definitely a stand out member of this agency!
22nd Oct 2025 (21 weeks ago)
N Khan
Hi,
I would like to say a huge thank you to Leanne the property manager who had been professional, and really efficient in any of my queries.
Work was done promptly and always with a wonderful demeanor.
Its been a pleasure to have been with the Scott Fraser Headington branch.
Best wishes
Naheed Khan
21st Oct 2025 (21 weeks ago)
J townsend
Where do i even start. Hannah has been so amazing at helping us find our home! She’s worked so hard to help us finally find a place of our own. Her communication was excellent and quick! She was also very informative and professional, providing the be best service! I would 100% recommend Scottfraser in Headington!!
Buyer
21st Oct 2025 (21 weeks ago)
AmelieGriff
Ella was extremely helpful in finding a house for me! She was very very fast in responding and also with getting all of the paperwork up and ready. She was always looking for ways to update me on housing situations, and in the end was able to find me the perfect home in a very short time frame! Great staff and super helpful.
Buyer
17th Oct 2025 (22 weeks ago)
M Attar
I’m incredibly grateful to Mark for helping me resolve an issue with my energy bills that had been wrongly assigned to me. He spent over an hour on the phone with both me and the energy provider, patiently working through the problem until it was fully resolved.
His professionalism, persistence, and willingness to go the extra mile made all the difference—I genuinely couldn’t have sorted it without him. Thank you so much Mark and Scottfraser!
11th Oct 2025 (23 weeks ago)
H Cimpeanu
Great service. Callum, the person who guided us and helped us throughout the whole renting and moving process was amazing. Most of the places we tried before didn’t accept us, but Callum has spent loads of his time helping us find the right place. Calling and doing check ups with us about everything. Top service.
Tenant
8th Oct 2025 (23 weeks ago)
A Ranjan
Finding a place in Oxford had nearly beaten us until we met Callum! Haven’t had a real estate agent actually care as much as he did: helped us with documentation, called whenever we needed help, and much more. I recommend Scottfraser, and I highly recommend working with Callum.
8th Oct 2025 (23 weeks ago)
Anonymous Homeseller
I could not fault my agent, extremely understanding and helpful with all the form filling etc. Nothing was too much trouble. I shall always recommend her.
Seller
7th Oct 2025 (23 weeks ago)
J W
Really helpful, proactive and responsive property service. Thank you.
7th Oct 2025 (23 weeks ago)
N Stone
Callum from the rental department was extremely professional at every stage of the rental process. He understood what we needed and helped us find it with too much hassle. Very responsive with excellent interpersonal skills. Definite asset to the Scott Fraser team
Tenant
20th Sep 2025 (26 weeks ago)
C Thompson
It's been an absolutely great experience.
I started out speaking with Callum who initially gave us a viewing of a property. He was amazing, cheerful, polite and very helpful at the viewing.
This continued throughout the whole process.
I mentioned I would like to deal with renting with as little fuss as possible. It has been brilliant, he has been in contact with me whenever anything requires signing or reviewing, he has been as helpful as possible and very polite and professional. I couldn't ask for anything more.
Not the first time I have dealt with Scott Fraser Headington, but this time has definitely been a lot easier and a better experience.
Not taking anything away from the office as they are very good but Callum made this rental so much easier, Thank Mate
Chad
Tenant
19th Sep 2025 (5 mo. ago)
J Grewal
Ella T was very helpful in onboarding to my new home. She was very supportive in answering any concerns and queries and was very honest and upfront with communication. Thank you so much! ????????
14th Sep 2025 (6 mo. ago)
Y Maslamani
It has been a great experience. All team was very professional and supportive through out the rent processing, especially Callum. They are the best of all letting agencies in Headington, Oxford.
Tenant
22nd Aug 2025 (6 mo. ago)
J T
My sister sold her house through Scott Fraser Summertown, and the experience was five-star from start to finish. So, when I decided to sell my flat in Headington, I didn’t consider any other agent—Scott Fraser was my first choice, although I had to go through the Headington branch.
I did get valuations from other reputable agents in Headington, but I ultimately chose Scott Fraser based on my sister’s positive experience and because their approach felt more grounded and aligned with my expectations.
Unfortunately, my experience turned out to be very different. It was a frustrating eight months marked by constant chasing and complaints.
Catherine Dernie was fair and realistic with the valuation, and the property sold within a month of being listed. The photography and marketing were handled professionally.
What I didn’t realise at the time was that once the property was sold, the case would be passed on to Elaine to manage the sales progression. After the sale was agreed, I received no updates for over three months. I had to chase repeatedly for information and eventually lodged a complaint before I received any meaningful updates. This pattern of chasing continued all the way to completion.
Unfortunately, the delays—many of which were caused by slow responses from the buyer and their solicitors—resulted in financial losses that could have been avoided. Even at the point of completion, they were still asking for documents they’d had for months.
While I appreciate the initial professionalism shown by Catherine and the quality of marketing, my overall experience with the Headington branch was disappointing. I would consider recommending Scott Fraser Headington—if they had a stronger and more responsive admin and sales progression team.
Seller
2nd Jul 2025 (8 mo. ago)
N Somlie
I wanted to take this opportunity to express my gratitude and appreciation to Elaine Norrie. I recently sold my property and Elaine represented one of the Buyers in the Chain. Elaine was brilliant and always kept us up to date via our Developer. She was always prompt at obtaining and conveying information and providing re-assurance when there were stumbling blocks. She is an asset to Scottfraser and would 100% recommend her. Niresh Somlie
Seller
17th Jun 2025 (9 mo. ago)
N Riemenschneider
We have had a good experience with ScottFraser at various occasions. The service we recived at ScottFraser most recently, has been particularly helpful, attentive, and geared towards understanding our needs. Feedback was actively sought and new ideas developed. The agent showed great initiative in finding us new places, while also pointing out any aspects that may not be in line with what we were looking for, thereby confirming engagement with our needs. We can happily recommend ScottFraser.
11th Jun 2025 (9 mo. ago)
Anonymous Landlord
Leanne May is an excellent property manager. Finds solutions and implements without fuss. Good old fashioned property management. Always keeping her Landlords informed and Tenants happy.
Landlord
6th Jun 2025 (9 mo. ago)
Y Yang
I am very happy to rent my dream house! And I want to take this opportunity to thanks Wiktoria Wacinska and Scott Fraser Letting. Her professionalism and helpfulness have been truly exceptional. She always responded to our emails promptly and her dedication to assisting us made the entire process smooth and enjoyable. Her great work has been invaluable to us, and we really appreciate all efforts. If you want to rent a property, Find Wiktoria Wacinska and Scott Fraser Letting!
I was very disappointed with moving out. They just want you more money.
Tenant
21st May 2025 (9 mo. ago)
C Roddie
I sold a house in Headington via Simon Liddicot at Scott Fraser and he was very constructive and helpful in advising on decisions about pricing and offers. We ended up attempting to complete the sale at record speed and he did a lot of work liaising with buyer/seller/solicitors to get this rolling quickly - and, in the end, very successfully.
Seller
10th May 2025 (10 mo. ago)
Anonymous Homeseller
Callum Harverye, wow, knew the property inside out and was helpful every step of the way. A top bloke
Seller
10th Jan 2025 (1 year ago)
A Banga
Callum Harvey, Good man!
23rd Oct 2024 (1 year ago)
D ioannidis
I have recently moved in a property managed by Scott Fraser, and my experience could not be any better. Callum, the agent that arranged everything for me, was very friendly and helpful. He always replied to my emails within a day or two and never left any question I had unanswered or unclear. I would definitely recommend renting thought Scott Fraser!
Tenant
12th Oct 2024 (1 year ago)
L Cotton
I'm very grateful to the team at Scott Fraser lettings, particularly Anna for holding my hand through the letting process. She has always been very approachable and used her experience to guide me through decisions with an understanding ear
Landlord
3rd Oct 2024 (1 year ago)
K Nithiyanatha
I wish to share our customer experience recently with your organization. Hannah went beyond customer service to offer accommodation to my sister’s family. She has an excellent skill in negotiating and understanding customer needs. Furthermore, her patience in sorting out the practical challenges and problem-solving ability helped the success of her business. Apart from that she was very keen on maintaining the legal requirements of the organization while providing exceptional customer service. She was very clear in her communication, and we felt safe while facing unexpected challenges. (E.g. – She understood our situation and reached the post office at Headington and checked my sister’s BRP as an exceptional service)
We wish all the best for her success in business and her career progress.
22nd Sep 2024 (1 year ago)
N Porter
Excellent service and good result
12th Sep 2024 (1 year ago)
A Bakewell
I would thoroughly recommend Scott Fraser if you are looking to sell your home. Catherine at the Headington branch was a pleasure to deal with and went above and beyond to help get our sale across the line despite unforeseen challenges. She was attentive, proactive and provided excellent advice and reassurance throughout, thanks so much!
Seller
10th Sep 2024 (1 year ago)
L Pettecrew
Completing our tenancy agreement was made easy and straightforward with help from Iulia at Scott Fraser, Headington!
Tenant
6th Sep 2024 (1 year ago)
S Anne
Extremely Unhygienic and Urgent Situation Ignored
I am a tenant dealing with an ongoing health hazard in the form of raw fecal matter erupting into our car park. This issue was reported by both myself (4pm yesterday) and by my neighbor early this morning (9 AM) By 4 PM this evening, it had worsened. Despite marking my email as urgent, the response from Benjamin Nujeerallee was delayed, and his follow-up with the landlord resulted in nothing but requests for more information. I escalated the matter to his manager, Adam Bevan, who deflected responsibility, claiming it was the building manager's issue.
It doesn’t matter who’s responsible — as agents, they should be addressing this immediately with whomever they deem appropriate. The situation is disgusting and grossly unhygienic, particularly considering that my household includes doctors and surgeons who are on call and need access to their vehicles. This lack of urgent attention is unacceptable for any tenant, and the exposure to such unsanitary conditions is appalling.
What’s more appalling is having to write a Google review to get the matter sorted.
Tenant
5th Sep 2024 (1 year ago)
D Hayes
I had the displeasure of dealing with Scott Fraser in the role of a tenant. Disrepectful, untrustworthy & generally incompetent.
I don't want to waste anymore time on them other than to leave a short review to advise those who have the choice to AVOID.
Tenant
23rd Aug 2024 (1 year ago)
R Eslahi
I have worked with Scott Fraser and their agent Hannah Parfitt, they are very professional and particularly Hannah did a great jo from the first step to the last.
11th Aug 2024 (1 year ago)
E Kratochvílová
Hannah helped us a lot with solving a glitch in our referencing caused by the third party, she was always kind and patient even when the situation wasn't quite easy. She responded quickly and have done a lot of extra work for us. Everything was solved in time and we were able to move in the new house as planned. Thank you
Tenant
5th Aug 2024 (1 year ago)
P chen
I am so happy that they help to find a lovely property with good location. They are very efficient! Especially thank Iulia and Hanner for their timely help and professionalism. Wonderful experience!
31st Jul 2024 (1 year ago)
S Lau
Very helpful and friendly. We managed to secure a rental apartment when I was in Hong Kong remotely. I have to say it’s very frustrating and time consuming to look for an apartment to rent in Oxford area. Through the help of the letting agent, we are able to survive the hassles and eventually moved in smoothly.
Tenant
25th Jul 2024 (1 year ago)
J Newville
Vicky at Scott Fraser was phenomenal! She went above and beyond to help me find a place to rent in Oxford. As someone coming over from the USA I was really unsure about the process and Vicky helped me every step of the way.
Tenant
25th Jul 2024 (1 year ago)
James
Our experience with Scott Fraser was abysmal. We attempted to arrange a viewing with them. On the day they turned up 15 minutes late, then realised they had forgotten the keys. They told us they would rearrange for the next day and send us a virtual viewing video- but we were never called or sent the video. So we phoned to arrange another viewing... Come the day of the viewing we phone to confirm we are still attending and they say they have no record of the viewing! They then arranged a third viewing for this property and again said they would send a video... No video was ever sent.
They also heavily pushed the no deposit option, which is clearly a scam targeting those who can't pull a deposit together. I would absolutely avoid this zero deposit option as it will cost you significantly more in the long term. Although, I question whether they would actually rent to anyone who doesn't choose this option as it must produce significant income for them.
We did manage to view a property with them and put in an offer but they never they never told us the outcome of the application.
Eventually, we found a house through another letting agents and the experience has been night and day. I am relieved Scott Fraser never accepted our offer as I can't imagine having to deal with this level of unprofessionalism and incompetence. Avoid Scott Fraser if you value your time.
17th Jul 2024 (1 year ago)
T Adu-Bredu
I recently moved into a new property with the help of Wiktoria Wacinska at Scott Fraser. I was amazed by her professionalism, excellent communication skills and genuine kindness. Finding a suitable accommodation is a daunting task, but she made the process seamless and stress-free. I highly recommend Scott Fraser to anyone looking to rent a property
Tenant
4th Jul 2024 (1 year ago)
B Douradinha
Pretty incompetent and very low professionality level...went to see a couple of houses with them, never called back to say the result of my application (I just saw the houses I applied for being taken out of the rightmove website). I tried to book other visits either through their website or by leaving a message over the phone, never returned...also, some of the houses I was interested in were already taken, but they leave the ads on the internet the same...just avoid them
21st Jun 2024 (1 year ago)
C Osayiuwu
Scott Fraser, I am thoroughly impressed with the level of professionalism and service they provide. and I feel compelled to share my positive feedback. The team at Headington was incredibly responsive. From my initial inquiry to the finalization of my lease, they were always available to answer my questions and address any concerns and my go-to person was Jamie, and my Property Manager Sarah Boyens, her prompt response to requests has been so helpful, I couldn’t have asked for more.
Tenant
28th May 2024 (1 year ago)
Jean
Misha Ali from Scott Fraser lettings helped myself and my partner find the perfect home for our move to Headington Oxford from the United States. She kept us informed during our whole move in process and made it very easy for us. I cannot thank her enough. Misha, thank you for the least amount of stress for our big move. I look forward to keeping in touch with you during our time here.
Tenant
13th Apr 2024 (1 year ago)
R F.
My partner and I had already planned a trip from London (where we live) to Oxford to view a property. We had been assured by the estate agent a week in advance that Saturday was available for an in person viewing. However, just the evening before, we were informed that the property had been taken. The sheer lack of consideration for our time and effort (we had already paid for the train tickets) is absolutely infuriating.
What's worse is that we had explicitly expressed our strong interest in the property, yet it seems that this meant nothing to the estate agent. Had we been informed earlier about other viewings or the possibility of the property being taken before the weekend, we would have gladly settled for an online viewing.
The complete disregard for our commitment and the last-minute cancellation show their unprofessionalism and incompetence. It's evident that they prioritise their own convenience over the needs and expectations of their clients.
13th Apr 2024 (1 year ago)
K West
We had a fantastic experience with Scott Fraser selling our home, from the initial valuation through to completion. Special thanks to Elaine who went far above and beyond to help get the sale across the line despite some serious unforseen challenges, but Simon, Catherine, and Steffanie were all part of an exceptional team.
Seller
23rd Mar 2024 (1 year ago)
M Karabulutoglu
Misha has been very responsive and helpful! The experience we had with her was really smooth, and we look forward to moving soon into our new flat.
Tenant
7th Mar 2024 (2 years ago)
M ElShatlawy
We had the pleasure of working with Misha Ali to find the perfect flat that suits us, and the experience was nothing short of exceptional. Her clear communication and follow-up was perfect.
From the initial viewing appointment to the final application approval, Misha handled our application very professionally with expertise, and genuine dedication to helping us secure the flat. She went above and beyond to understand our specific needs and preferences, and did not oversell or lie to us about anything like what other sales agents have tried to do.
Misha made the entire process smooth and stress-free. Thank you very much, genuinely.
6th Mar 2024 (2 years ago)
R Hawthorne
Sarah has been an amazing helpful person, my elderly Uncle who is a renter through Scott Fraser and recently hospitalised left me with a couple of machinery issues to sort which he hadn't escalated with Scott Fraser.
From the first initial phone call with Sarah in November 2023 nothing was too much trouble, both problems were investigated and updated when Sarah said she would come back to me.
Living 3 hours away from Headington popping into the branch was not an option but regular telephone and text updates was most helpful.
Thank you to Sarah for all her help, support and patience over the last 4 months.
Tenant
19th Feb 2024 (2 years ago)
A Chapman
As a letting agent, from a landlord point of view, we were very disappointed with Scott Fraser in Headington.
Landlord
14th Feb 2024 (2 years ago)
T Monalisa
Ms. Jasmine Dietz has been our person of contact from Scottfraser from beginning to the end. We had difficulties in understanding more than a few things about paperwork while renting the property. She was amazingly patient in all those instances, always quick to respond and helpful at her best. I'm pretty sure she would do great in this profession.
Tenant
12th Feb 2024 (2 years ago)
A Mohindra
I have used Scottfraser for many years. It used to be a fabulous company. However, since leaders took over a few years ago it has gone completely downhill. I would like to say that the Letting guys in summertown have been good. But they are completely let down by the management company. The management company is absolute shambles. The poor management lead to misuse of our property, poor checkout and poor checking in of new tenants. I had decided to manage the property myself since the new tenants have moved in. The management team raised cost to put the property right at the end of the last tenancy but, after several reminders, failed to raise a dispute with the previous tenants within the 90 day period. Now making the costs from damages difficult to retrieve. Despite having professional check-in and check out inventories and the receipts raised mainly by their team, they are asking that we negotiate on the claim from the tenants deposit. Which is utterly ridiculous considering the evidence they have to show the damages that were caused through neglect. They are awfully slow at responding and are utterly incompetent at their job. I spoke to the manager of the property management department at the beginning of the year. She was apologetic and assured me she will be looking into the matter. She followed up in writing to say she will be in contact within seven days. It has been nearly 1 month and I’ve not heard a thing.
Landlord
9th Feb 2024 (2 years ago)
B Thomas
Overall very good experience with Scott Fraser from 2023-24, when I rented a flat from them as letting agents. They were consistently responsive to requests to sort issues in the apartment as they occurred, the communication throughout the process was great and the whole staff team were very friendly and reasonable in their approach. My property manager, Sarah Boyens, was particularly good. Many thanks for all your help.
Tenant
9th Feb 2024 (2 years ago)
K Best
Would give 0 stars if possible!
I let my property in Oxford through SF for many years, but since the Leaders take over, the service is abysmal. Most of the old staff have left, which says a lot. I have lost count of how many times my property manager changed in recent years.
I pay for full management service, which they cannot and do not provide and they have no manager in place to complain to. In general, emails are just ignored.
I take great pleasure in moving to a new agent this year, and am thrilled to be rid of this dire company.
Do NOT let your property though these people!!
Landlord
16th Jan 2024 (2 years ago)
T Haslam
The whole process of listing, viewings, offers and sale were handled in a friendly, professional and seamless manner by Simon.
We were delighted with the service we received!
Seller
15th Jan 2024 (2 years ago)
G lovell-Wilson
Elaine and Adrian, and Scott Fraser Headington, have been more than amazing. Their consummate care and skill is outstanding. Nothing was too much trouble, and their guidance throughout the sale, with patience and humour, was faultless and more than appreciated. They really are the best.
Seller
12th Dec 2023 (2 years ago)
J Barnard
Elaine was incredibly helpful and as first time buyers we really appreciated all her guidance! Thank you ????
Buyer
8th Dec 2023 (2 years ago)
J Lithgow
We have just completed on a house sale and purchase with Scottfraser and cannot praise them enough. All members of the Scottfraser team were both professional and personable. It was a complicated sale and purchase and both Adrian Wraight and Elaine Norrie went above and beyond. We were kept fully informed throughout the process, and they were extremely proactive in sorting out and resolving issues as soon as they occurred. We would unreservedly recommend Scottfraser, with special mention to Adrian and Elaine. Thank you for an extremely successful conclusion.
Seller
4th Dec 2023 (2 years ago)
J Riley
We had a great introductory chat with Ben, he was exceptionally polite and informative, and had answers to all of our questions, as well as tons of useful info we haven’t even thought about, regarding letting our property. Warmly recommended, and many thanks to Ben!
Landlord
29th Nov 2023 (2 years ago)
A Everington
I dealt with Ben - How refreshing! He was friendly, knowledgeable and quick to respond without being pushy. I didn’t go ahead this time but very impressed with his approach.
24th Nov 2023 (2 years ago)
S surendran
I have been in touch with Scottfraser for letting my property. I was dealing with Ben and I should appreciate his hard work and professionalism for finding a suitable tenant for me. Ben quickly developed a professional with friendly relashionship with me so the whole renting process was easy and smooth.
Thank you Ben for all your hard work!
Landlord
17th Nov 2023 (2 years ago)
T dwivedi
They are big time scammers! They loot people in the name of cleaning or maintenance charges.Please don’t connect with them at the time of renting or letting your property as they indulge into unethical practices to earn extra money.
16th Oct 2023 (2 years ago)
D GUPTA
They are scammers. They will push you to pay extra in the name of no deposit option. The apartment was dirty at the time of check-in, and when you move out, they will try to squeeze more money from you. Avoid using this agency at any cost.
Tenant
16th Oct 2023 (2 years ago)
Y Chen
Ben Somes was superb throughout. Misha and Jamie were okay as well.
2nd Oct 2023 (2 years ago)
B Fuller
Very smooth and easy process thanks to Ben, would defiantly recommend.
20th Sep 2023 (2 years ago)
C Brunsdon
Prompt, efficient, and pro-active service from Ben and the team from the get-go; property let within 24 hours…Great job!
Landlord
18th Sep 2023 (2 years ago)
J Startup
I had the pleasure of dealing with Ben from Scott Fraser, and I couldn't be more delighted with the experience. Ben's professionalism, expertise, and dedication truly set him apart. He went above and beyond to understand our needs and preferences, making the entire process smooth and stress-free. He was responsive, patient, and committed to helping us overcome any issues we encountered. I wholeheartedly recommend Scott Fraser to anyone looking for a top-notch estate agent in the Oxford area. Ben's exceptional service made our experience a positive one!
14th Sep 2023 (2 years ago)
J Hollingworth
I had an exceptional experience working with Jamie from scottfraser as my letting agent during my recent move. From start to finish, Jamie went above and beyond to make the entire process smooth and stress-free. Their professionalism, attention to detail, and dedication to customer satisfaction made the entire experience with scottfraser top-notch. From understanding my needs to negotiating a favorable lease, Jamie's expertise and commitment truly shine. I highly recommend Jamie and scottfraser for their outstanding service. Five stars!
Tenant
5th Sep 2023 (2 years ago)
Anonymous Homeseller
So far it has been a real pleasure dealing with ScottFraser
Seller
1st Sep 2023 (2 years ago)
N Fawcett
Scott Fraser lettings have been extremely poor. Initially set up and finding tenants was smooth, but having let our property in March we were paid only half due to an apprent problem with banking details with my husband. We asked for this to be rectified in June, and were promised to be transferred the outstanding balance promptly. 8 weeks later I have had four different individuals promising they have sorted the issue and we will be paid and nothing has happened. We have escalated the matter but still are owed over £6000. People say promise they will sort things and email you but they do neither. The service has been extremely poor which is disappointing as we chose them because they had a decent reputation and had been good when we bought our house. My previous review is maintained below.
Can no longer recommend.
Past review dated 2019
We have just completed on a house in Headington and Scott Fraser were helpful and efficient throughout. Elaine Norrie in particular went above and beyond in assisting us in the sale, chasing up of solicitors, and making sure that we could visit for fittings and things. Would highly recommend.
Landlord
18th Aug 2023 (2 years ago)
K Ballard
I can't recommend Scott Fraser highly enough. Ours wasn't an entirely straightforward sale situation, but the team at SF were professional and understanding throughout the process. Particular thanks to Adrian for so much thoughtful expertise and for unfailing attention to detail.
Seller
18th Aug 2023 (2 years ago)
V M
Very bad experience with the agency team. If there was an option to give zero, I would give that. They made the checkout process so difficult and got money from me. Despite me using end of tenancy cleaning services and giving them the receipt as well. It surprises you when the checkout report comes as they look at a single hair and can zoom it and show it as a bit fault in cleaning but the check in report is all superficial check with all in perfect condition according to them. Found it so difficult to contact people once you said I would me ending my tenacy soon. Absolutely bad service. ????
Tenant
11th Aug 2023 (2 years ago)
L Brewer
Scott Fraser are professional and communicative Estate Agents who support each step of the buying process, whether positive or challenging. Their agents are friendly, generous with their time and really care about their clients. In the Headington office Stephanie, who showed us around our initial property visits, is warm, knowledgeable and has a great sense of humour and positivity. Catherine was also highly supportive and empathetic when things didn't go our way and this was much appreciated.
They are certainly a cut above the rest in the fierce Oxford property market and genuinely have their clients best interests at heart, whether selling or buying.
Buyer
11th Aug 2023 (2 years ago)
A Garcia
We rented a house with Scott Fraser after a few disappointing experiences with other letting agencies. They seemed more reliable and professional, but we were completely wrong.
The lady who was doing the process of renting with us sent me an email about something called Homeshift. According to her, it was a site where we could register to have a place to manage all of our bills all together. I asked if it was mandatory, to which she said no, so I emailed her saying we did not want it.
After getting all the paperwork done and all ready to move into our new flat, just by chance the lady from the agency told us the move in date had been pushed forward for a month since, according to her, they had to clean the property. That caused us problems with our landlords at the time. When we moved into the property, it was absolutely filthy. There were stains all over the walls that were not there when we went to see the flat, the carpet was disgusting and the house was full of dust everywhere. We had to deep clean it the moment we arrived.
The inspection of the property that they did was not very thorough, since pretty evident things like the fan on the toilet and the switch on the living not working, a completely cracked board on the bed or a massive gap in the kitchen boards were not noted. We reported everything, they fixed the lights and the bed and the property manager asked us to record everything on the blank pages of the inventory and signed it and send it back to her, which we did.
In the documents sent by the agency, it was detailed the electricity and gas of the property were operated by SSE, and that they would send us a letter with the first bill and account number. Our surprise was when SSE told us they were not in charge of the gas since February (we moved in March), but a company called Homeshift. Turned out it wasn't a platform to manage your bills as they said, but a gas company. Scott Fraser opened a contract with them in our name since February, even though our contract started in March. When we googled the company, everything on Google was talking about this company being reported as a scam. When I told the property manager, she said she was not aware of this and offered no help. We sent them the contract to prove we only started living there in March and closed the account, but even after starting with SSE they still wanted to charge us saying they were our providers and we had to threaten them with getting lawyers involved for them to stop.
During the 2 years we lived there, we had 3 property managers, who changed without notice, making it very difficult to have someone to contact.
We also had people coming into our house with their own key without prior notification while I was sleeping or showering 4 times, even though our contract clearly said we had to be notified 24h prior to any jobs being done and we had to give our consent to anyone being given the key if we were not going to be in the property. Since SF were not caring about this, I was eventually advised to call the police if this happened again. We simply made the decision to leave.
When we left, we vacated the property even early, left the house completely clean (we even fixed all the wall marks the previous tenant had left) and waited for them to tell us about our deposit. This had to be chased several times, and then they inisted on charging us for the kitchen board we had reported broken when we moved in. I sent them the evidence that we reported that the moment we entered the house and yet they did not care and wanted to charge us for it.
Don't rent with them, they will break your privacy all over again and scam you as much as they want.
Tenant
10th Aug 2023 (2 years ago)
M Falkenberg
One of the worst estate agents I've had the displeasure to deal with as a prospective tenant. Super hard to get them on the phone. Arranged viewings multiple times and repeatedly cancelled at short notice, once only 20 mins before arriving after I had driven for one hour on the motorway from London for a viewing. I know the market is busy, but Scott Fraser lack even basic respect for their tenants.
8th Aug 2023 (2 years ago)
L Agar-Rea
Ben has been amazing helping me through renting my property! He’s quick and always there to answer my questions.
Landlord
31st Jul 2023 (2 years ago)
R Govan
My wife and I have moved home often enough to feel qualified to comment on the service provided by estate agents, and we are both agree that the team at Scott Fraser in Headington are absolutely top drawer. Everyone we dealt with was professional, polite and responsive. A key element in the relationship between an agent and their client is communication, and both Simon Liddicot and Elaine Norrie score top marks for the way they kept us informed throughout the process. We were very pleased and wouldn't hesitate to recommend them.
30th Jul 2023 (2 years ago)
M Migliaccio
From closing the office without warning a few hours early after you make a 2hr trip from Sheffield to pick up keys, to rude staff.
After 3 years being a tenant with Scott Fraser, I don't know why I am still surprised with such poor service. I am currently looking for a new place to live since my landlord is selling. Every other estate agent I have contacted has always got back to me.
Most recent interaction with Scott Fraser:a
July 12th - I first asked about the property and discussed rent pcm.
July 14th - I asked for an update, no response.
July 17th - I called asking for an update - I left a message as no one was there.
July 18th - I again called and was told by a female colleague that she was covering as the manager was now on annual leave. She said she did not have any information if the landlord had been given my offer.
July 19th - I was emailed with an application form to complete. I had wrongly assumed, since a week had passed, that my offer was being given to the landlord. This was not the case. I completed and sent the form back the same day.
July 20th - I emailed to ask when I could expect to head back.
July 21st - I was told Scott Fraser were unable to open the file I had sent. I replied back on the same day with another copy.
July 25th - I asked for an update. No response.
July 26th - I asked if there was an update. No response.
Tenant
26th Jul 2023 (2 years ago)
A louise
Horrible experience. We rented a property with Scottfraser and while the property maintenance people were helpful. The agents were not. Had multiple bookings made from Katie who is the head letting agent, who didn’t ask when was best for us. Then proceeded to not tell us when the viewing was cancelled, didn’t even tell the people coming to look who showed up at our door after travelling 2 hours to view the house! We called and emailed multiple times to ask what was happening, the person we spoke to said Katie was on the phone but never heard back, not even an apology from her. Another agent then took over and despite telling them what days we could do for viewings at our property, decide to forget all of that and book the whatever they wanted. Given they are estate agents, they really do lack at doing the bare minimum. Glad we are going with a different estate agents. Rude, rude, rude!
Tenant
10th Jul 2023 (2 years ago)
Bella
No idea how they have 4.5 stars on here. The worst estate agents I’ve ever dealt with. Unreliable, unprofessional - don’t bother with them
7th Jul 2023 (2 years ago)
???
WORST letting agent ever.
I saw this apartment they listed and called to ask for a video of the apartment and the application form on Tuesday. The man on the phone told me he will send me these but he never did. So I called again that day later, a woman answered the call and told me he is very busy and he will send those things to me by the end of the day. Guess what, he never did.
I called again on Wednesday and Ben Somes answered the phone and took my email address, told me he will send the video and the application form tomorrow. On Thursday, a woman called me and asked if I’m still interested in this property, and she said she will send me the video later on Friday. Unsurprisingly, Ben didn’t send me the video Thursday, and I thought that woman just told me this on his behalf.
Finally, 5pm on Friday and still no reply. I called the agency again and they told me the landlord has already accepted an offer after the viewing on Thursday. Every member in their team is isolated and irresponsible. They don’t talk to each other and they treat their customers as monkeys.
Do avoid this agency. Save yourself time and effort.
30th Jun 2023 (2 years ago)
? Altun
Rani Ahluwalia? is very kind person. Before going back to our country , we have contacted to Rani. She helped us all the steps of moving. Thanks for everything Rani.
18th Jun 2023 (2 years ago)
M Mansell
Adrian has done a fantastic job selling 3 properties for us. Great service - a pleasure to deal with. Very professional and fast. Thank you from Frontier Estates
Seller
5th Jun 2023 (2 years ago)
M Velthoven
The Scott Fraser Headington team is fantastic; Elaine Norrie and Catherine Dernie worked so hard on selling our home and achieved an amazing result. We compared a number of different estate agents for selling our home and are glad we choose them. We will certainly consider them for our next sale and highly recommend them.
Seller
21st Apr 2023 (2 years ago)
M Hamid
I am impressed greatly apprecitae Scott Fraser's service. Special thanks to Marta at Scott Fraser, who has assisted me patiently and helped eased the whole process of renting for us. She helped identify a great accomodation for me, talking to the landlord and getting all the paperwork done.
Tenant
16th Mar 2023 (3 years ago)
R Jones
Adrian could not have been more helpful or accommodating in working with me for the sale of my house. So much better than any other estate agents I've had dealings with. Thank you.
Seller
17th Feb 2023 (3 years ago)
T Grove
We've worked with a few estate agents in our house buying/selling adventure (read: nightmare) and I can honestly say Scott Fraser are head and shoulders above the rest. They communicate effectively, take actual notes so they can stay on top of things and remain accurate. They sell really well and keep things honest. Above all they are actual human beings who relate and try their best. Will use again, without a doubt.
14th Feb 2023 (3 years ago)
T Stillmans
We have been trying to sell and buy in Headington for over 2 years and have been helped through the long journey by Scott Fraser Headington. From the start Simon and Catherine have been excellent and through the various houses that we have tried to buy they have been there to support us.
More recently with the completion process Elaine has been brilliant and helped us through the process and answered all our questions. We would recommend Scott Fraser for future purchases and sales.
Seller
8th Feb 2023 (3 years ago)
F Chong
I recently worked with Marta Kuzminskaite as my letting agent and I couldn't be happier with the service she provided. From the very beginning, Marta was professional and responsive.
I was particularly impressed with Marta's knowledge of the local market and her ability to navigate any issues that arose during the rental process. She was always available to answer my questions and provided valuable advice and guidance throughout the process.
Overall, my experience with Marta was exceptional and I would highly recommend her to anyone looking for a letting agent.
Landlord
23rd Dec 2022 (3 years ago)
E Casey
Very poor experience in trying to get problems with a rented accommodation resolved. Actions not taken, no contact or update provided on situation.
Tenant
14th Dec 2022 (3 years ago)
Lisa
This is the second time that we are renting a property with the Scott Fraser Headington Branch and I cannot stress enough how impressed we have been with the professionalism of the team. While Marta has been our first point of contact for most things, Ellise, Amelia, Katie and Laura have also been working very hard to ensure that the whole process of finding and renting another home for our family has been less stressful than it often can be. Thank you so much!
Tenant
13th Dec 2022 (3 years ago)
L Mshote
quick on feedback and customer oriented
23rd Nov 2022 (3 years ago)
E Kotsiou
Excellent organised agency.Frendly and responsible staff.Very happy who cooperate with them
8th Nov 2022 (3 years ago)
X jeanne
Very quick responses! Ellise was very helpful and friendly.
7th Nov 2022 (3 years ago)
R Field
Did not research whether there were restrictions on planning permission or not
13th Sep 2022 (3 years ago)
T Horscroft
Joanna from Scott Fraser has been most helpful in dealing with maintenance issues and has provided a good response service for the property they managed for me.
Landlord
30th Aug 2022 (3 years ago)
H Li
Very helpful service by Marta!!!
18th Aug 2022 (3 years ago)
J ginu
Committed, initiative and well ordered organization to understand the need of the customers who are approaching their facility.
12th Aug 2022 (3 years ago)
H DU
Very professional service! Transparent terms and conditions plus kind staff. Will definitely use this agent again in future
8th Aug 2022 (3 years ago)
Z zilberman
Slow to non existing phone or mail responds, if you are a tenant.
Tenant
29th Jul 2022 (3 years ago)
S Nicklin
Worst experience from a letting agent ever. I'm writing this I'm the hope I get a reply from them as I've been waiting for weeks despite constantly trying to contact them.
If I could rate 0 stars I would. We have been waiting over 2 months to get our deposit back. I have been contacting our property manager regularly via email and telephone but he has rarely replied to us. On the rare occasion he replied he mentioned he sent the check out report to my mother in law, who cannot speak English despite me saying to them for 3 years that they needed to send things to myself or my husband. On the report they wanted to charge us for things like 'dust on light switch' and a problem that had been flagged on the check in report. They moved over to a new system to send the rent they accused us of not paying the rent, when we had been doing, the fault was their end, then never had an apology. Do not use this company, they try and intimidate you into accepting the deposit charges they offer by not sending you a new offer for weeks, because the know you will desperately need it for your new property.
Tenant
21st Jul 2022 (3 years ago)
D Wx
Excellent service from Hannah Daly in sales. Responsive and great positive attitude, always happy to help and also explain things. Wouldn’t hesitate to recommend.
24th Jun 2022 (3 years ago)
T Alston
Avoid their rental team. Unprofessional in the highest degree.
On leaving property we waited 3 months to get our deposit back, and only did so after threatening legal action.
A day before moving in, we were told the property was not ready yet, meaning we lost money with removal fees that were already booked and paid for.
They wanted to deduct money from our deposit for a number of reasons including garden not kept up properly (they provided photos of a garden that was not ours), and a section of wall in the flat not being painted (I promise- I did not unpaint a wall!).
All in all a bad experience. So glad I'm now a homeowner and know never to use their sales team in the future.
Edit- I note the business replied to this message within a day. When I requested my deposit back with repeated emails/ phone calls, it took 2 months to finally get a response. Maybe prioritise tenants more and replying to reviews less.
Tenant
11th May 2022 (3 years ago)
S Harris
The worst experience I've had with a letting agent.
Having informed them at the very beginning that I didn't meet the affordability criteria, I was advised not to fill this part of the referencing application out. I was informed I passed referencing and everything seemed fine.
Then, midway through the 530-mile journey to my new home (with my cat in the car with me), I received a phone call to say I'd failed referencing and would either have to re-apply with a guarantor, or apply using a different company, or pay my entire contract (£9000 plus deposit) up front. A new reference wasn't guaranteed to come back in time, so my only option to definitely move in that day was to loan the money and pay my entire tenancy at once.
After moving in, I discovered the property information pack supplied was full of errors and only served to confuse rather than inform me.
I then had to report a swathe of issues which either hadn't been picked up during the inventory or had been picked up but not rectified. These included:
– faulty washing machine
– areas which hadn't been cleaned (including mould inside the washing machine)
– broken light in the bathroom
– broken shower bracket
– leaking shower cubicle
– bulbs needing to be replaced
– 23 items of post not dealt with
– thermostat batteries needing to be replaced
– doorbell not working
– staining between upstairs window panes due to faulty double glazing seal
Furthermore, it was a condition of my offer on the property that the landlord would consider requests to add new tenants to the agreement. Having made such a request just over 7 weeks ago, we are only now finalising the process, during which time I've had to pay full rent alone on an expensive property.
Now, over 8 weeks into my tenancy, some of the electrical issues remain unresolved. An electrician was supposed to visit, but never contacted me to explain his absence. Having looked him up on Yell.com, his rating was 1/5 with both reviews reporting him being aggressive.
To Scott Fraser's credit, staff have been friendly, and, having lodged a formal complaint, the issues I've reported are finally being dealt with, but it's frustrating it's taken this long and required so many phone calls and emails.
Update: have changed my review to 1/5 due to the extremely high deductions proposed from my deposit after leaving, and for illegally disposing of a personal item I accidentally left behind.
Tenant
2nd May 2022 (3 years ago)
J C
The team at Scott Fraser are so professional, helpful, easy to contact and really nice too. Jo has been my long standing contact, managing my property and communicating with me in the way I like. Really excellent and fair service
Landlord
21st Feb 2022 (4 years ago)
R Amos
Scott Fraser are a valued client of ours at Talmage's Domestic Appliances. We have had a very strong relationship with them for many years. Scott Fraser are always easy to deal with and extremely efficient. Thank you for your business.
8th Feb 2022 (4 years ago)
Q Khalil
Very professional and helpful. Effectively managing the property I am renting.
Tenant
10th Jan 2022 (4 years ago)
A Arumugam
I am still waiting to get back my holding deposit which i paid on the 26th of October, it's now the 2nd of December. Would not recommend this letting agent, very poor service.
Tenant
2nd Dec 2021 (4 years ago)
K Zhang
Professional team and very friendly. They helped me a lot with my renting. Luckily they recommended me an amazing, convenient place. I highly recommend this agent!
Tenant
30th Sep 2021 (4 years ago)
R Karan
My husband and I have recently moved into a property managed by Scott Fraser and have found them to be both professional and friendly (not the case with all agents!). Any questions we have had along the way have been answered and the property we have moved into is lovely. Natasha who dealt with the arrangements for our tenancy made what can be quite a stressful process smooth and easy. I would definitely recommend them!
Tenant
30th Sep 2021 (4 years ago)
N Aris
It has been great. Natasha has been so helpful in responding to our queries and questions. Overall, good experience.
29th Sep 2021 (4 years ago)
Dan
Initial thoughts: It's my first time renting, but they've made it easy! They've been quick to respond and very helpful.
Later thoughts: We ended up having some issues and unreasonable negotiations with the landlord though before renting. A lot of it was not their fault but the communication could have been much better.
During the tenancy some things in the house were fixed quickly, other issues were never dealt with.
Tenant
21st Sep 2021 (4 years ago)
C Ough
I was looking to relocate to Oxford at quite short notice and, as I was living far away, had to rely on video viewings before applying for tenancies. Natasha at Scott Fraser was understanding about this, replied with video tours very promptly and always let us know the outcome of our offers as soon as possible. Though I ended up renting elsewhere, my experience at Scott Fraser was definitely the best I had out of all of the Oxford letting agents!
20th Sep 2021 (4 years ago)
Caynor
I had the pleasure of dealing with Natasha King. While we were unable to secure a property for me(Due to Landlord increasing rent), she was professional and customer friendly all the way through and more importantly, never gave up. Scottfraser is one of the few professional estate services in Oxford who not only cares about the landlord, but also the tenants.
Tenant
10th Sep 2021 (4 years ago)
S Vjoy
Amazing service. Thank you to Jenna!
10th Aug 2021 (4 years ago)
M charles
Natasha responded my enquiries promptly and keep me informed progress of my offers to rent throughout. Unfortunately, I m yet to get an offer accepted in this peak season for home seekers, so, keep going !
Tenant
26th Jul 2021 (4 years ago)
V Lee
The team at Scott Fraser are very professional and responsive. They responded within hours of my lettings enquiries and kept me informed about flat viewing arrangements, making offers, and knowing the offer results of properties in East Oxford. I especially want to thank Robyn for all of her help. She has made the transition from my current flat to this new one much easier.
Tenant
19th Jul 2021 (4 years ago)
N Lo
Very thankful to the Headington team for their help and support when a landlord removed themselves from the process last minute, leaving us very stressed and without a new place. Very quickly they organised early viewings and took care of adjusting the preapproved references, and we're very happy to have found a new home with them as our agents!
Tenant
14th Jul 2021 (4 years ago)
Daniel
I needed to find somewhere to move into on very (one week) short-notice, travelling from Scotland to Oxford to do so. Natasha and Robyn helped me from the beginning, could sense my urgency, and did everything they could do move things along as quickly as possible, making the whole process simple and less stressful than it certainly could have been.
Only downside was the app, LettingsHub (or something), which, whilst quick and very convenient at the beginning, became a burden later on, confusing (and I'm sure frustrating) both me and them in various ways. If I wasn't already in Oxford by this time with nowhere to go, this wouldn't have been much of a problem, either.
Thanks girls!
Tenant
12th Jul 2021 (4 years ago)
N Joseph
Really good professional and friendly customer service from Natasha and Robyn . Informative viewings , administration dealt with efficiently and staff always responsive to questions.
2nd Jul 2021 (4 years ago)
M Laffranchi
We went for a viewing with Scott Fraser and we really liked the house so we put down an offer. They weirdly pushed a lot the no-deposit scheme, which we didn't chose as we wanted to pay our full deposit at the beginning of the tenancy. After we completed our application, the agency told us they would stay in touch. They never did. At every call we made we got the same answer :"we will let you know tomorrow". That was over ten days ago. They never even bothered to pick up the phone to let us know the landlord's decision.
So, if you are looking for a professional agency look somewhere else, you can find a better service somewhere else.
Tenant
1st Jul 2021 (4 years ago)
A Bardin
Hannah and the whole staff at Scoff Fraser Headington were amazing.
Buying a house in the UK is one of the most stressful experiences i can imagine, especially when it comes to deal with solicitors!
Hannah was always kind, professional and patient. Thanks to her commitment we miraculously met the stamp duty deadline, and... I am still alive.
Buyer
1st Jul 2021 (4 years ago)
C F
Thanks to the Headington team, and especially Simon, for smooth sailing through the process of selling the house, keeping us updated, and advising on next steps so we knew what to expect.
Seller
30th Jun 2021 (4 years ago)
N Newman
For any house seller selling a family home, can be a difficult and complex experience, especially during this time of Covid.
But, despite the current difficulties faced, the team led by Adrian Wright at Scott Frasier's Headington branch, proved well up to challenge in these difficult times. In fact, I found Adrian and his team extremely helpful, knowledgeable, professional, and supportive in guiding me through the complex steps of selling my old family home.
I recommend the team at Scottfrasier to anyone selling their home.
Seller
30th Jun 2021 (4 years ago)
M Hsu
To sell a house on a chain is an extremely stressful experience, especially when everyone is trying to catch the stamp duty holiday deadline. Luckily, Catherine was experienced and helpful enough to help us go through the whole process. She helped to find a buyer on the first visit. Although the first transaction fall through, she helped to find another buyer in three weeks and get the transaction comoleted in five weeks. She is professional, dedicated, patient and gorgeous. Highly recommended!
Seller
30th Jun 2021 (4 years ago)
W sze
Thanks Natasha for her prompt reply whenever I have enquiries. Excellent service. Thanks!
29th Jun 2021 (4 years ago)
P Donaldson
Natasha has been fantastic from the start, she is not pushy like other agents, is very prompt to respond to any questions and knows her stuff. I will be advising friends to rent with Headington branch of Scott Fraser in the future!
Tenant
26th Jun 2021 (4 years ago)
K Geary
Natasha has been very helpful in the process of renting a new HMO property, they managed to organise a viewing for us when our schedules were busy which is greatly appreciated. They were also very informative with all the questions regarding the property, making sure it was the correct one for us.
Tenant
25th Jun 2021 (4 years ago)
M BMansur
I have recently moved to Oxford and was looking for a new home in Headington. I saw two properties that interested me and then contacted ScottFraser to book viewings. I spoke with Page on the phone, who was really kind and booked them for the next day. When I went to visit the properties, Emma was the agent showing me around and she was just brilliant. A very polite, friendly and honest young lady who helped me finding my home. Natasha King, the manager in the Headington branch, was very welcoming, professional and helpful. She helped me understanding the process involved in putting an offer and choosing the best options to suit my needs. The offer was promptly accepted by the landlady, and we are now finalising the paperwork. So far so good. I really hope it continuous to be a happy experience when I finally move in and start the tenancy in a couple of months. I am looking forward to receiving the same professional and efficient treatment when the tenancy starts and throughout it.
Tenant
23rd Jun 2021 (4 years ago)
O Longstaff
Absolutely smashing experience with Scott Fraser!
Fantastic communication with Natasha.
With particular thanks to Siobhan and Paige who showed us around the properties
21st Jun 2021 (4 years ago)
A Tsang
Thanks to Catherine Dernie and Elaine Norrie who helped me to sell my house on the first day it went on the market!!!!
I was so impressed by their marketability and client network
It was a first class experience and after the deal I referred a few of my friends to them.
Excellent work!!! thanks
Seller
18th Jun 2021 (4 years ago)
E Crawford
Please read Trust Pilot reviews for an accurate picture of what this agency is really like.
Initially I was not impressed by Scott Fraser who seemed clueless whenever I asked questions and had really poor people skills. I did manage to be shown round by a lovely estate agent who actually did have some good people skills. Then during my tenancy I was pleased to have nothing more to do with the agency, dealing directly with the landlord. Now we are moving out and Scott Fraser have gotten involved again, I have had an absolute nightmare. They conducted a viewing which was meant to be cancelled whilst I was at work and I came home to find I’d been locked out of my house as they’d locked the mortise lock which I never use and didn’t carry the key for. I had to pay £120 for a locksmith and go through my neighbours property to get to the back door for a better chance of getting in. I was told I would receive an apology but I never have. The agents have been terrible with communication at all levels. They don’t appear to talk to each other, have any answers for prospective tenants or current tenants. Their “email system was down” so only by chance did I find out about a viewing of my property that was meant to happen in under 24hrs. It’s been shocking and I felt violated when people entered my home without my knowledge or consent and then locked me out. This took a huge financial and emotional toll on me. Then just today they started letting themselves in again for a return viewing whilst I was working from home DESPITE the fact I had informed them that I would be in and working. Again displaying a complete and utter lack of communication between employees. There wasn’t even a curtesy knock before they started entering my home. Truly shocking agency.
Tenant
14th Jun 2021 (4 years ago)
H Hari
I am editing the previous review of mine as I found Scottfraser Headington office very unprofessional. They don't care about their clients and never respond to your messages or emails. I have to sent repetitive emails for a single issue. Really disappointed.
11th Jun 2021 (4 years ago)
N D
My wife and I have recently sold and bought houses with Scott Fraser in the last 6 months and I would strongly recommend the team; esp the Headington branch which we dealth with.
From a sales point of view, Simon Liddicot was really helpful when it came to scheduling viewings around our work and keeping us abreast of developments. He also gave us some advice on a lawful development certificate that we needed as part of the sale, which was above and beyond.
Purchasing is equally stressful but again the team at Scott Fraser (Elaine Norrie and Catherine Dernie) made the process as smooth as possible from our point of view. We completed quickly (especially in the current market) and were grateful to Elaine for keeping a watchful eye on the process in the background.
I'm sure we'll return next time we look to move (though hopefully not for some time yet!)
Seller
4th Jun 2021 (4 years ago)
J Brooks
Adrian and his team have been considerate and professional at all times during the sale of our property. I would thoroughly recommend them.
Seller
2nd Jun 2021 (4 years ago)
A M-Green
I am currently looking for a new home in Oxford and have recently contacted Scott Fraser in Headington. I spoke with Natasha King who was incredibly helpful, very professional and friendly. I felt Natasha fully understood my needs and offered plenty of very helpful advice. True to her word, I very quickly started receiving emails with potential offers and I am confident Scott Fraser will do all they can to help me find my new home. I feel Natasha is a true credit to Scott Fraser.
14th May 2021 (4 years ago)
M nousi
Scott Fraser are so nice and helpful, they always respond and have time for you.
11th May 2021 (4 years ago)
J Darling
Natalie King in the lettings team at Headington is a pleasure to deal with. Friendly, professional, direct - brilliant service. A breath of fresh air!
Landlord
14th Apr 2021 (4 years ago)
Z Ravesh
They didnt send me the referencing forms and when they did after 4 days, they rushed me into completing it. After that, while the lettingshub was evaluating my form, despite telling me not to worry, they started showing the flat to other people and without waiting for my application to be completed, they told me the flat was given to someone else.
It was me who called up and constantly followed up on my application. VERY UPROFESSIONAL AND CARELESS!!!
Tenant
11th Apr 2021 (4 years ago)
M Linnell
It has been a pleasure working with Scott Fraser. They are proactive, communicative and very helpful. Can recommend!
9th Apr 2021 (4 years ago)
M ayvaz
We really got expert and relevant support.
We congratulate the agency staff for their professional approach. Thanks for his welcoming attitude and kindness.
9th Apr 2021 (4 years ago)
T Meola
Both Natasha and Paige have been super efficient and professional in helping me to find a place to rent.
Tenant
7th Apr 2021 (4 years ago)
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