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WARNING to tenants!
Haven't had to deal with such a scammy agency in years. Make sure to document every inch of the flat when you move in – e.g., they tried to charge me for screws inside the cupboard under the sink, or dust in the bathroom ventilation systems... totally ridiculous. Most of the check-out charges are made in bad faith and can be negotiated down or completely eliminated provided you have the evidence to back it up. I managed to halve their haphazard check-out charges by providing documented evidence from my check-in which exposed their bad-faith claims.
Another predatory scheme to watch out for is their 'no rent deposit scheme', which they pushed onto me by threatening that the landlord wouldn't give me the property unless I paid the extra £500 or so – for a service that I received no benefit from. One year after moving out of the flat, I am still receiving charges of £100 for this ridiculous scheme.
During the tenancy, I received minimal attention to serious problems such as fire doors falling off their hinges, or completely corroded stove tops ("you simply need to scrub the burners").
Would recommend all tenants to avoid this agency as much as possible.... Read more
1st Jun 2026 (5 weeks ago)