Alison

This is my 2nd time of using Wards and I had no hesitation in choosing them again.Every single person I dealt with was amazing, encouraging ,supportive and professional...the house I had chosen was perfect for me but the only thing that slowed things down was my buyers solicitors....Wards of Paddock Wood remained positive for me when I couldn't feel positive for myself...as before (7 years ago )their customer service went above and beyond not just being professional in the process but remembering what a stressful time house sales can be and being there for the emotional support I needed (it's been a very tough 6 years and it was a hard decision to move but the right one) ... I cannot fault this branch and would recommend them to everyone....thank you to every single person I dealt with, Lauren,Hazel,Samantha and Maria,their sales progressor ...this lady worked tirelessly to move the sale along liasing with solicitors,and the Deal branch, she was cheerful ,upbeat ,friendly and professional and I genuinely feel that she cut the completion date down dramatically...to all of you I can't thank you enough if I could give 10 stars I would xx... Read more
Seller
27th Jan 2026 (7 weeks ago)
S Jupp

Avoid this dubious, untrustworthy and awful company at all costs. Wards took an alternative offer to a seller after I had instructed solicitors following acceptance of my offer. I should have known they use dubious tactics after I offered the full guide price and Wards quickly suggested the seller needed more money, despite the fact we were the only offer being considered. Following acceptance of the offer, I was asked by Wards to instruct the solicitors they recommended (they receive a referral fee) at the earliest opportunity. Two days later, Wards called and informed me they had taken another offer to the seller, bypassing our sale agreement and demonstrating a complete lack of integrity. The alternative offer was accepted, the sale fell through and I am out of pocket as a result of a desperate clamber to boost a senior managers commission. If you want to sell your home, please use an alternative firm to ensure that your home is being sold by people with a moral compass. If you want to buy a home, please avoid going through Wards, as they simply can’t be trusted.... Read more
Buyer
15th Dec 2025 (13 weeks ago)
A Pearcey
We have recently sold our family home with wards and they could not have made the process run smoother. Sam, Hazel and Gemma were amazing and were always at the end of the phone when needed, the entire experience was as stress free as they could have made it for is and we would highly recommend their services.- Mr and Mrs Pearcey x... Read more
Seller
2nd Dec 2025 (15 weeks ago)
S Boone

I want to start this review by acknowledging Tina, the senior sales progressor, who was consistently professional, responsive, and a credit to the team. She did her job well and kept things moving where she could.
Unfortunately, my experience with the rest of the team was extremely disappointing. From the beginning, Wards were unresponsive, and we found ourselves constantly having to chase for updates. Despite promising to get back to us multiple times, it often took days (even over a week) to receive confirmation about our offer, with no clear communication in between.
What concerned us most, however, was the manipulative approach taken to push additional services. One employee was very upfront that she would receive commission if we used Wards’ recommended solicitors (Martin Tolhurst), which were notably more expensive than other quotes we had received. When we expressed hesitation, she told us the seller was also using Wards’ solicitors, saying this would make the process significantly smoother and quicker. Based on this, and our desire to move in as quickly as possible, we reluctantly agreed.
After speaking with the seller directly, we discovered this was simply not true – he had never used Wards’ solicitors. This was a clear lie to secure a commission, which I find completely unethical.
This level of dishonesty, coupled with a lack of communication and professionalism throughout, has left me with no confidence in Wards as a company. While I appreciate the efforts made by Tina, the overall experience was poor and not something I would want to go through again. I would not use Wards as a vendor, and I will actively try to avoid them in any future property dealings as a buyer.... Read more
Buyer
10th Sep 2025 (6 mo. ago)
J Deane
I want to say a massive thank you to Louise for all her support and professionalism during my house purchase. It wouldn't have been possible without her hard work and diligence... Read more
Buyer
22nd Aug 2025 (6 mo. ago)
D Austen
We had a fantastic experience moving with Wards Paddock Wood. From start to finish, Gemma and Sam were professional, friendly, and always willing to help.
Communication was excellent – they kept us updated at every stage and made what could have been a stressful process feel smooth and straightforward.
Sam asked us to put our trust in her and to drop the price, so we did and we ended up getting the price we asked for, we were extremely happy with her decision and they went above and beyond to make sure everything worked out perfectly. We felt supported throughout, and nothing ever felt like too much trouble for them.
We wouldn’t hesitate to recommend Gemma and Sam at Wards Paddock Wood to anyone looking to buy, sell, or move.
Diane and Brian... Read more
Seller
21st Aug 2025 (6 mo. ago)
M Mayell
I’m so glad I chose Wards in Paddock Wood after speaking with a number of different estate agents. Initially, I had some doubts about going with a larger company—I was concerned they might not offer the same level of attentiveness or personalised service as a smaller independent agent. However, Sam, Hazel, Gemma and team completely proved me wrong.
They were exceptional from start to finish, delivering a truly bespoke service that not only met but exceeded all my expectations. My property wasn’t your typical, run-of-the-mill home, so I needed an agent who could think outside the box and actively find the right buyer—and that’s exactly what they did.
Thanks to their dedication and expertise, I received three solid offers and my house is now sold. Their professionalism, communication, and local knowledge were second to none. I wouldn’t hesitate to recommend Wards Paddock Wood to anyone in the area looking to sell. They really do go the extra mile!... Read more
Seller
23rd Jun 2025 (8 mo. ago)
C Train
After a very stressful 6 months of selling two flats and buying a new house our experience with Sam at Paddock Wood has been impeccable. She went above and beyond to make sure we didn't lose the sale of our new house and gave us clear communication at every stage of the process. We viewed about 8 properties with Sam and she really helped us make the right decision about what we actually wanted in a home. After a month in the property it was the best decision we made and loving every minute. Thanks again... Read more
Seller
28th Apr 2025 (10 mo. ago)
A Williams
A pleasure to deal with Sam and the rest of the team at paddock wood, they went above and beyond on many occasions to help us secure our dream home. Always had the answers to any queries or questions and dealt with any issues In a timely manner.
Thanks guys!... Read more
Buyer
11th Apr 2025 (11 mo. ago)
J m
I highly recommend Wards and was blown away by Hazel who made buying my forever home seamless. I was supported the whole time and kept informed by Hazel so I didn't feel overwhelmed. I've also been offered after support by Hazel who is professional, knowledgeable and so kind. Thank you so much Hazel.... Read more
Buyer
3rd Apr 2025 (11 mo. ago)
H Rodrigues
Very pleased with Wards, especially Debbie, she was able to explain to me some legal stuff so I had a good understanding. It was info that I had been waiting for the solicitors to tell me for about 10weeks! Thank you Debbie!!!... Read more
5th Dec 2024 (1 year ago)
F Grundy
Over a year ago we met with Giles and was instantly impressed with how he presented himself and the company. So we dropped off the keys with the staff at the paddock wood offices all knowing that it was going to be a while waiting for probate.
Over a year later we were getting closer to probate being granted to we got in touch with the office to be informed that Giles was no longer part of that office and Gemma was the new contact.
I would just like to thank Gemma and her team as they have been fantastic from start to finish and have been very accommodating and helpful considering I live far away from the property that I was selling.
I would definitely recommend Wards and thank you again for your help and support.
Kind regards
Frank... Read more
Seller
17th Aug 2024 (1 year ago)
B Wheeler
Whilst I wasn't a direct client of Wards, I was part of a chain in which they were acting. Their sales progressor Debbie Ludgate was excellent in communicating information up and down the chain between the various parties and helping get this one over the line... Read more
30th May 2024 (1 year ago)
T Marshall
Paddock Woods Wards have been really helpful throughout our purchasing process. Sally's knowledge of the area is second to none, and we were really appreciative of the time she took to show us round several of their listed properties. Julie has also been outstanding throughout this process, and has gone above and beyond in helping us find a property, showing great professionalism, care and attentiveness. She was always available when we needed her and went out of her way to help us finalize the purchase of a property. We cannot thank you both enough!... Read more
Buyer
15th May 2024 (1 year ago)
L Percival
Julie and the Paddock Wood team were outstanding in their care, good humour and professionalism at handling the sale of my house. Debbie progressed the sale and provided great additional support and I would thoroughly recommend these ladies if you are looking to sell or buy!... Read more
Seller
26th Apr 2024 (1 year ago)
A bit disappointed as not many viewings were arranged in comparison with another agent.... Read more
Seller
7th Mar 2024 (2 years ago)
K Chantler
Debbie was brilliant at keeping the process on track and keeping me up to date with progress, reducing the stress involved in the sale. I would thoroughly recommend Wards . The service was provided with professionalism, efficiency and the right level of humour to make the experience as pain-free as it could be. Thank you thank you... Read more
Seller
29th Feb 2024 (2 years ago)
D DiCara
Very professional and slick presentation, would recommend Wards.... Read more
25th Feb 2024 (2 years ago)
C Hurd
Following a tricky chain I was glad to have used Wards to sell our property and assist on the onward purchase.
Julie at the Paddock Wood branch was great in getting us the offer for our property and always easy to get a hold of during that stage.
Having Debbie as a sales progressor was priceless. Due to issues lower in the chain and above, the chain could have fallen through at a number of times. Thankfully having Debbie as a dedicated sales progressor separate to sales, she was able to manage and push the sale through. This was reassuring as on a previous sale I felt like I was having to chase estate agents and solicitors causing myself extra stress.
I would highly recommend using Wards, having used other estate agents before they were easily the better company to deal with... Read more
Seller
7th Feb 2024 (2 years ago)
A Swift
The communication and attentiveness we’ve received from Julie has been absolutely first class. Julie listened to our needs and showed us properties that truly fitted our requirements.
Once we had found what we wanted she was there at every step of the way helping make our dreams come true- and cheering us up if we got stuck with our sale and fearful of losing the house we loved.
Seriously next level service. Thank you.... Read more
Buyer
18th Jan 2024 (2 years ago)
J Lingham
We received a wonderful service from the Paddock Wood Wards staff, especially from Julie Topping. They were extremely helpful and supportive. Thank you.... Read more
10th Jan 2024 (2 years ago)
B Taylor
Julie showed me around the house first and has been exceptionally helpful throughout the process. Very responsive when calling/emailing, and very nice to speak with. She has a great sense of humour and knows a lot about her profession. I went back a few times to view the property at different times and had a few different people come and let me in. They were all very helpful and very nice to talk too with some great advise of the local area.
I would most certainly use wards again, not only do they have the best for sale signs but they also have amazing, helpful staff ????????????????????... Read more
12th Dec 2023 (2 years ago)
S Jenner
Huge thank you to Debbie Ludgate for all her help and support. She was excellent in supporting me with the sale, constant updates, advice. Would not have gotten through without her and could not recommend her enough.... Read more
Seller
1st Nov 2023 (2 years ago)
T Paddington
Fantastic, knowledgeable, professional and very experienced team at Wards of Paddock Wood! No regrets selling our house through Giles and special thanks to Debbie Ludgate, Sales Progressor, who has supported us through every stage to date from offer to exchange. Not sure how I would have navigated the rollercoaster of emotions without Debbie’s guidance. Highly recommend, 10 out of 10. Will use Wards again without hesitation!... Read more
Seller
23rd Aug 2023 (2 years ago)
N Hassan
I wanted to express my heartfelt appreciation for the outstanding support and guidance ,Julie provided throughout my house search, even though I ultimately decided to pull out of the sale. Her dedication and professionalism were truly commendable, and I am sincerely grateful for your efforts.
Her communication skills were impeccable, and she made me feel like a valued client, even when my circumstances changed. Julie's genuine care for our best interests was evident.
Moving forward, I will highly recommend you to friends and family who may require real estate services. Your commitment to your clients speaks volumes about your professionalism and integrity.
Thank you once again for being an exceptional real estate agent and for your unwavering support. Should my circumstances change in the future, you will be the first person I reach out to for assistance.... Read more
25th Jul 2023 (2 years ago)
G Pain
Fantastic service. Debbie provided us with clear up to date information on the progress of our sale making the whole experience far less stressful than some estate agents I’ve used in the past. Thank you Debbie.... Read more
Seller
11th Jul 2023 (2 years ago)
G Anand
Julie Topping @ Wards is tremendously helpful and supportive . It's being a very smooth process so far. Also, Huge Thanks to Nick @mortgage matters Direct, Nick made the whole mortgage process simpler and effective. He is very competent and trustworthy.. I would strongly recommend both Julie and Nick. Thank you both.... Read more
1st Jun 2023 (2 years ago)
B T
I’ve had a very positive experience buying a property with wards.
From the start Julie was attentive supportive and responsive, she was able to find me the perfect home which exceeded my expectations. All correspondence is professional and she is on hand for any questions queries no matter how big or small. In comparison to competing estate agents she listened to my criteria and advised/sent properties accordingly. This made it a stress free experience as I knew she had seen my vision. I cant thank her enough for finding my first home.
Dealing with the mortgage side of the branch, Nick has also been fantastic at explaining everything to me, ensuring that I understand what I’m going into, communicating efficiently and ensuring candour at all times. I have felt very trusting and he has been on hand to answer any questions or confusion. Nick made sure I didn’t feel like a number or sale which helped in choosing to continue with his services.... Read more
Buyer
31st May 2023 (2 years ago)
C Edwards
I would like to thank Julie for her help with our property search. She was always spot on with her suggestions and persevered with us with great enthusiasm.... Read more
17th Feb 2023 (3 years ago)
T Griffin

We didn’t sell through this estate agent and we hope we don’t need to…if it is the forever home we hope for.
However as cheesey as it might sound, if we did sell our new place any time soon we would recommend Wards, Paddock Wood highly.
Debbie Ludgate is an asset to the team and helped us navigate through the process as the purchasers, from start to finish and the personal congratulations call on exchange date topped it 110% over our own estate agents 5% obligatory effort by email which is probably the 3rd time we heard from him in a year.
Selling your home is only the first part, but bringing it all together and joining up the dots for all parties to a successful chain is what makes these guys a cut above the rest.
From a buyers perspective we couldn’t have asked for more, having been through the disappointment of collapsed chains, a years worth of disappointment and weeks of no meaningful updates.
From STC through to exchange we’ve been well informed, advised with good direction to make best progression with true sincerity and genuine interest. Thank you Debbie and team.... Read more
Buyer
31st Jan 2023 (3 years ago)
R West
Giles, Julie and the team at Paddock Wood were so calm, professional and supportive during the whole process of our house move. When things got a 'little tricky' the sales progressor Debbie came to our aid and again demonstrated a very professional and efficient service.
Our move to another part of the country was emotional and stressful but with the help of these excellent people we achieved our dream. We would definitely recommend them and wish them continued success for 2023.... Read more
Seller
24th Jan 2023 (3 years ago)
D Head
Wards in Paddock Wood have a professional team providing excellent service. Debbie Ludgate, our Sales Progressor, was always friendly, helpful and provided great communication.... Read more
19th Jan 2023 (3 years ago)
L Cureton
Wards of Paddock Wood and, in particular, Julie and Giles, have been amazing with their assistance in our house sale - nothing was too much trouble, and their support and advice was invaluable.
Many thanks
Liz & Alan... Read more
Seller
17th Jan 2023 (3 years ago)
M Mengus
Was so disappointed by this agency. They are absolutely not professional and are too much invasive. Had to deal with them because my Landlord wanted to sell the house without telling me. They were harassing me everyday to get viewings when no notice was given, a lady called me to shut the phone while I was just talking normally, they emailed me every single day and harassing me for viewings. Some viewings were cancelled 5 minutes before or some of them were planned without my consent like the dab I got a call two hours before a viewings… This is not a professional attitude and I am very disappointed by this agency and their agents.... Read more
Tenant
2nd Dec 2022 (3 years ago)
E James
Fantastic support from the Tonbridge branch in generating lots of viewings and then amazing patience and persistence from Debbie the sales progressor, to land the deal. I could not have asked for more personal and professional support through a very stressful time. Highly recommend the Wards team; their service has been second to none.... Read more
Seller
17th Nov 2022 (3 years ago)
K Lang
Very friendly and professional service, from my first meeting with Giles I knew I would get great service from him and Paddock Wood team. The proof came with the strong link to Tolhursts' solicitors, fixed fees and great communication.... Read more
23rd Sep 2022 (3 years ago)
T Thomas
Finding a house for my Mum has been nothing but stressful. Finding Julie Topping from the Paddock Wood branch has been a god send. Always getting in touch with houses that become available, getting us in to see house asap and being a lovely person to speak to.
I cannot recommend her enough!
Thank you for being the best Julie and for helping getting us to the perfect house!... Read more
12th Jun 2022 (3 years ago)
J Philpott
Julie and Nick were fantastic in helping me purchase my first property. From the moment Julie showed me the property to handing me the keys both were always available on the end of the phone or email. Although the move was quite complex they were always on hand to help and advise. Thank you again for all your efforts and would highly recommend to friends and family.... Read more
Buyer
24th Mar 2022 (3 years ago)
A Heath

I was recommended Wards of Paddock wood by my brother 8 months ago, we completed yesterday... Selling my house through wards was the best decision I made ... It was a very stressful sale for several reasons but my go to for help was the staff at wards rather than my solicitors who were unreliable and inconsistent .. Everything wards said they would do to help the sale progress, they did with total professionalism.... I would like to thank the following people and highly recommend them...
Giles Warner... Professional, positive and supportive and the words he said to me "sometimes the human side of a house sale is forgotten"... They all made sure to support me... The human side in evidence...
Julie Topping... Couldn't fault Julie's part in the sale, her friendly approach and understanding and encouragement helped me through some tough times, professional and supportive
Debbie Ludgate... My sales progresser, friendly and professional ... Tackling queries and pushing awkward solicitors
And last but not least, anyone else I dealt with when selling
Nothing was too much trouble for all these members of staff I would highly recommend them, I think the outcome could have been different if it hadn't be handled by the wards team... Thank you all x... Read more
Seller
24th Mar 2022 (3 years ago)
G Ireland
Staff are great, bend over backwards for you.... Read more
21st Nov 2021 (4 years ago)
I Hughes
Julia was successful in securing the sale of our property with getting a successful offer within 2 weeks. She was polite, courteous and helpful throughout the whole process. I have no hesitation in recommending both her and the whole team at Wards of Paddock Wood.... Read more
Seller
20th Sep 2021 (4 years ago)
M Turner
My husband and I have bought a house through Wards of Paddock Wood and would like to praise the whole team of Giles, Julie and above all, Anna. Anna has been marvellous, and like a friend. Thank you to you all. Best wishes Marilyn... Read more
Buyer
30th Jun 2021 (4 years ago)
J Johnson
From start to finish I've felt the level of service from Julie at Wards was 100% professional and refreshingly friendly and assuring. She's been an outstanding help and source of knowledge and assurance.
I found my perfect property via a generic Wards email notification and fell in love instantly with the property. Julie was wonderful and enabled me to view as soon as it came on the market and helped me step by step to secure the purchase. Which was very very much appreciated!
Even though she's representing the seller, I felt just as much her client and able to reach out to her for advice all along the way.
I've been more than happy with her level of service and professionalism. I'd definitely use her again.
Carly Bregg Johnson.... Read more
Buyer
19th May 2021 (4 years ago)
KS
We recently used Wards in Paddock Wood when selling our property in the last couple of months. From the moment we first made contact we have been highly impressed with their professional, knowledgable manner and friendly approach. The whole team has been great, from the first consultation, photographs and Anna who we speak to on the phone frequently. We have mainly been working with Julie in regards to our Sale who has kept in contact daily and made what can be a stressful experience, easy and stress free. We couldn’t ask for a better agent! We are now using Nick the in house mortgage Broker who again has been brilliant, he has explained and made the process simple.
We would recommend using Wards and would definitely use them moving forward if and when we decide to move next.... Read more
Seller
1st May 2021 (4 years ago)
M Lester-Smith
Giles and Julie have been a pleasure to deal with whilst selling our home of almost 30 years.
They have both been professional, supportive and accessible at all times.
The process was made as painless as possible (especially during a pandemic) by their actions and reactions and both my husband and I thank them for that.
Well done both of you and keep up the good work, it is very much appreciated.... Read more
Seller
23rd Mar 2021 (4 years ago)
B Bowmaker
Wards have been a fantastic support and guide on our journey to finding the right family home. It's taken a long time and many house viewings before we found the right one. More than two years! The patience, experience and professionalism displayed throughout the process won over our trust in their services. In fact, so much so, that when we found the house we loved, at the time, it hadn't even gone on the market - but we persuaded the vendors to market it through Wards. We feel they're the best in our area by a margin and they deserved the business. So, a positive experience from beginning to end. A special thank you Julie - thank you to Wards! We'd recommend you to anyone and everyone.... Read more
Buyer
11th Mar 2021 (5 years ago)
K B
I have used wards to purchase a house locally, and I honestly cannot thank Julie and Giles enough. They have kept me up to date regularly, have always been responsive and easy to get hold of and nothing has been too much trouble. I would highly recommend the use of Wards in Paddock Wood, especially Julie and Giles.
Fantastic communication and a professional service - highly recommended!... Read more
Buyer
5th Jan 2021 (5 years ago)
H Maidman
We used Wards to purchase a house for buy to let purposes in Paddock Wood.
Julie from the Paddock Wood branch, found us a little gem in our current buy to let property and we couldn't be happier. She listened to the brief and she knew exactly what our requirements were. Our house was exactly what we had in mind.
The sale took a long time from our end and Julie was both patient and kind every time I rang in a flat panic. She relayed messages to the seller and kept us both in the loop.
I knew when I asked her to do something she would action it immediately and this gave me great piece of mind when trying to juggle numerous plates on the buy to let process.
I would highly recommend her and Paddock Wood Estate Agents as being quick, sharp and efficient.... Read more
Buyer
8th Dec 2020 (5 years ago)
L Balcombe
We can't thank Giles & Julie enough at the Paddock Wood branch for their help and support throughout selling my father in laws property. Despite our first buyers changing their mind, they were soon to re-market and secure a sale on the property. Always friendly and professional. Would recommend Wards 100%... Read more
Seller
7th Dec 2020 (5 years ago)
H Middleton
Bought my first property through Wards and had Julie as my estate agent. Had a few issues with the solicitors throughout the process, especially towards the end and Julie was outstanding and ensured I was in on the date I had requested. Fantastic communication and dealt with professionally, cannot complain at all with the service provided by wards, in particular Julie Topping.... Read more
Buyer
7th Nov 2020 (5 years ago)
T rumley
Amazing service. Always happy to help. I would definitely use wards again without a doubt. Thank you Julie and all at Paddock Wood Wards
Regards
Teresa... Read more
29th Oct 2020 (5 years ago)
M parsons
Easy to use and follow... Read more
14th Aug 2020 (5 years ago)
C Streeter

I can thoroughly recommend both buying and selling a property through Wards, Paddock Wood. My husband and I have had two extremely successful and supportive experiences. We have been guided expertly through the process and have felt that a lot of time and energy had been given to us to ensure our needs were met. It is a completely individualised service where you are genuinely listened to. We have had the pleasure of working with Julie Topping both to buy and subsequently sell our current house. On both occasions, she has wholeheartedly understood the type of property we were looking for and suggested viewings accordingly. I felt as if she wanted us to find the perfect house and was as invested in our adventure as much as were which makes you feel very comfortable and nurtured, even. She is a delight to deal with and has made us feel very comfortable during both dealings with Wards. She takes the time to get to know you and what would suit you and your family. We wouldn’t have wanted to sell our property through anyone else!
The entire team at Paddock Wood are extremely professional and efficient. Our process began with a property valuation and a walk through of the process of selling our house by Giles. We immediately felt assured that this adventure was the right one for us. Later on in the process, their property photographer made us feel comfortable during the process - particularly whilst entertaining a preschooler during the photographs themselves being taken(!). We have also experienced a genuine desire to go the extra mile, as it were, to make sure as much as possible has been done to sell our house efficiently. In this regard, we can thoroughly recommend Nick Topping Wards’ mortgage advisor. It has always felt like nothing is too much and the advice we have been given has helped us to secure our dream home. He has taken the time to show us (and explain to us) different options. This has always allowed us to choose what’s right for us and our family.
As aforementioned, we whole heartedly recommend Wards of Paddock Wood!... Read more
Seller
5th Mar 2020 (6 years ago)
E Connor
Just started our search , a lovely lady called Julie helped kick start the process By booking us in to see Nick the mortgage advisor (great advise not pushy). She was friendly , professional and approachable. I would say an asset to any team. Thanks Julie can’t wait to continue our search.... Read more
25th Jan 2020 (6 years ago)
E Curtis
Friendly... Read more
22nd Sep 2019 (6 years ago)