E O'Toole
5

A big thank you to James Keen for all his help in securing our rental property. James was extremely helpful throughout the viewing and rental process and made our move to the area much easier.<br><br>After a few initial challenges settling into the property and with the management handover, I would particularly like to recognise Esther Kerenge, who has been exceptional since taking over as our Property Manager.<br><br>We had a number of outstanding maintenance items following our move, and Esther has been incredibly responsive, professional and proactive in helping us work through them. She communicates clearly, follows up when she says she will, keeps us informed, and genuinely cares about getting things resolved properly.<br><br>Most recently, Esther responded very quickly when we discovered a potential leak, arranging for an excellent contractor to attend and ensuring the issue was dealt with promptly. She has also coordinated the completion of a number of other outstanding maintenance items, always remaining helpful, patient and positive throughout.<br><br>What I appreciate most is that Esther manages the relationship in a way that feels fair and constructive for both tenant and landlord. We take a lot of pride in looking after the property as if it were our own, and it makes such a difference having a Property Manager who recognises that and works collaboratively with us.<br><br>Esther is an absolute credit to Acorn, and I wanted to make sure her professionalism, responsiveness and excellent customer service were recognised. Thank you, Esther, for everything you do — it is very much appreciated.<br><br>And thank you again to James for helping us find and secure a home that we are very happy in.... Read more
6th Oct 2026 (21 days ago)