G Owen
1

Cooper and Tanner Lettings Ltd were employed by our Landlord to oversee the serving of a section 21 notice (submitted for no reason by the landlord other than he wanted to raise the rent by 25%). This was delayed as we had to involve environmental health due to damp, mould, rats and broken hinges on windows.
Caroline Peebles-Brown was initially supportive, stating that we had done our best to maintain the property and it was in much better condition than the landlord had suggested - although the landlord (Colin Leach) had not redcorated, recarpeted or repaired any of the property for our 9 year tenure. She also confirmed that any damage to colouring of the walls was due to age and not nicotine (neither of us smoked).
Her stance soon changed and we felt that she had been devious in her initial approach with us. The section 21 notice was issued as soon as possible (after a long list of jobs to be completed had been submitted by environmental health). Both my housemate and I are clased as vulnerable due to illness and this was never considered or taken into account.
Having no choice but to request a subject access request regarding the use of our personal data, we received copies of specific emails between Caroline and the landlord, colluding together regarding the return of our deposit.
Although this company acted as our agents for only a short period (and I believe no longer act on behalf of the landlord), they were deceitful, inconsiderate, more concerned with completing the list of jobs given to them by enviromental health than considering our mental health (we had workmen arrive at short notice and on the weekends) and were unprofessional.
If you are a tenant looking to rent a property through this company, I would wait until the new legislation comes in, early next year.... Read more
2nd Sep 2025 (6 mo. ago)