8th Feb 2026 (5 weeks ago)
If I could give this agency a zero stars, I would.
I have rented a property through them for four years and they don't do repairs, they gaslight you into thinking you're the problem, they've left me living in a mouldy hovel, myself and my partner have sunk over £3000 on the garden and tried to keep the property as liveable as possible.
Mckale used to use RS Services as their repair contractor and they were awful cowboys that left trunking wonky and exposed hot water pipes, an electric fire that was chocolate blocked with no cut off; the two repairs they have done (after me badgering them through emails to the landlord) seem to have constituted two rent increases after each repair - firstly the electrics being updated and the second being the fallen bath (the timber beneath was rotted and basically sponge) this repair they told me they would just re-seat the bath (it was cracked and the plug was as much use as a chocolate teapot) and re-grout tiles, which were falling off due to water getting into the wall behind and causing damp.
Lastly, the mould... this is being caused by the roof lining/roof in general being in need of repair and water getting into the front wall of the home causing mould, the front door is shot as is the windowsill in the lounge (a horrid draft comes from beneath this), and Mckale have come out and taken photos in order to "get this sorted" but recently they have told me there is "no mould issue and it is a ventilation problem" - we have the windows open regularly, use a condenser dryer and fans on when cooking/showering, so the above quote is gaslighting.
Now, they wish to increase the rent citing "similar properties having higher rent amounts in the area", the only properties in the area that are similar, are on the same street and I know all of my neighbours, they don't pay anywhere near what I am paying, and they've had brand new kitchens (mine is still the one that was installed in 1995 when the property was built), new electrics and other upgrades (some have solar panels now!)
(Also, check their accounts on Companies House... something fishy this way comes...)
DO NOT RENT THROUGH THESE SWINDLERS!... Read more