27th Jan 2026 (7 weeks ago)
Initially, Belvoir were fine to deal with, and for a long time our tenancy was managed adequately. Unfortunately, everything went downhill once Sheila became involved, and the experience deteriorated rapidly from that point onward.
Despite us living in the property for over three years, they forgot that we were moving out, blaming internal handover issues that were entirely Belvoir’s responsibility, not ours. This caused unnecessary stress during an already difficult move. When we tried to resolve this, Sheila was rude, hostile, and unprofessional on the phone.
Following our exit, it became clear that Belvoir were missing large amounts of essential tenancy data, including records of maintenance, inspections, and issues we had raised throughout our tenancy. Because these records no longer existed, legitimate issues were then questioned during the deposit process, purely due to their own poor record keeping.
This raised serious concerns that our personal data had also been mishandled or lost, likely due to inadequate handovers between the multiple agents we were passed between over the years. As a result, I submitted a Subject Access Request (SAR) to confirm what personal data Belvoir held about us.
Alarmingly, they did not understand what a Subject Access Request was or why it was required, which highlights a concerning lack of knowledge around basic data protection obligations. When the SAR was eventually provided, it was incomplete and confirmed that Belvoir have lost significant personal data, including copies of our passport, despite confirming that such documents should be retained for 7 years.
We were also informed that all inboxes of previous agents had been deleted, which explains the absence of tenancy records. Since then, my emails have been ignored, and I am still trying to obtain confirmation of when this data was deleted and under what lawful basis, as this does not appear to be GDPR compliant.
I strongly recommend that anyone who has rented with Belvoir for a significant period submits a Subject Access Request to ensure they have accurate tenancy records and that their personal data has not been lost or improperly deleted.
Belvoir’s service quality has clearly declined, and the handling of our tenancy and personal data has been unacceptable.... Read more