30th Jan 2026 (7 weeks ago)
As a first-time buyer, I trusted this estate agency to provide accurate and reliable information when viewing and proceeding with a property purchase. Unfortunately, my experience was extremely disappointing.
When I was shown the property, I was told three key points that significantly influenced my decision to proceed:
• That the flat had an allocated parking space
• That the leasehold was 999 years
• That residents contributed to a joint building insurance policy
After several months of progressing the purchase and paying substantial solicitor fees, it became apparent that all three of these statements were incorrect. There was no allocated parking for the flat, the lease was under 150 years rather than 999, and there was no existing joint building insurance policy.
Each time I raised these issues with the estate agent, I was simply told that the information had been provided incorrectly by the seller and that they apologised. While mistakes can happen, these are material facts that should have been verified before being presented to a buyer, particularly as they directly affect a purchaser’s decision-making.
The process was stressful, costly, and ultimately ruined my trust in the agency. Buying your first home should be an exciting experience, but being misled on multiple fundamental aspects of the property made it extremely disheartening.
I would strongly advise future buyers to ensure all key details are confirmed in writing and verified early in the process.... Read more