T Sharp
1

Our experience of buying our new home through Abbotts was extremely disappointing.<br><br>Communication throughout the process was very poor. It was often impossible to get through by telephone, leaving us listening to music for long periods, and when we did have the option to leave a message, our calls were not returned. Emails were also regularly left unanswered, which made the whole process far more stressful than it needed to be.<br><br>On our second viewing, we were expecting to meet someone at the property, but nobody turned up. We were left waiting and had no communication or explanation as to why nobody was there.<br><br>We even had to contact the Norwich branch ourselves and ask them to get in touch with the relevant office to arrange this.<br><br>Buying a home should be an exciting and memorable experience, but unfortunately our experience with Abbotts was made unnecessarily stressful by the lack of communication and organisation.<br><br>We are very happy with our new home, but sadly we cannot say the same about our experience with Abbotts. Based on our experience, we would not use them again or recommend them.... Read more
30th Sep 2026 (27 days ago)