O Faruk
1

Unfortunately, our experience with Mann Sales and Letting Agents Strood, particularly with Anne Underdown, was very disappointing. Throughout the purchase process, communication was poor, updates were often delayed, and we frequently felt misled or unnecessarily kept waiting.<br><br>Despite the seller being genuinely motivated to complete the sale and progress matters quickly, we saw very little proactive support from the agency to help move things forward. Instead of helping coordinate between parties and reduce delays, the process often felt slower and more frustrating because of the lack of clear communication and follow-up.<br><br>As buyers, we were consistently chasing for updates ourselves, while dealing with unclear or sometimes contradictory information. Buying a house is already stressful, especially as first-time buyers in the UK, and we expected far better support, transparency and professionalism from the estate agent.<br><br>Overall, this was a frustrating experience, and I believe there is significant room for improvement in communication, honesty and proactive case management.... Read more
22nd Jun 2026 (13 days ago)