Y shtalhaim
1

I want to share our experience as tenants with Slater & Hogg Glasgow over two years to help future renters make an informed decision.<br><br>Before signing the tenancy agreement and collecting the keys, we were told that the flat would be cleaned and ready for us. We were also told that a crack in the ceiling would be repaired before we moved in. However, when we arrived after receiving the keys, the flat was in a poor condition. There were food leftovers inside the oven, an opened packet of sanitary pads left behind in the bedroom, and the property was generally dirty. The crack in the ceiling had also not been repaired.<br><br>We also never received the mailbox key. After sending multiple emails and receiving no response for over a month, we had no choice but to arrange a locksmith ourselves and replace the lock.<br><br>The inventory report was another major issue. The report stated that the property was clean and in good condition when we moved in, but this did not reflect the condition we found on arrival. Many existing issues were either not recorded or were not accurately documented. For example, some photographs did not show the full extent of the problems. A sofa that was broken was photographed in a way that did not show the damaged middle section, and the report did not mention that the sofa was broken.<br><br>Because of these issues, when we moved out we specifically requested to be present during the checkout inventory inspection. We even paid for additional days so this could happen. On the day of the scheduled checkout, the inspector did not attend, and we were informed that they had forgotten.<br><br>After leaving the property, we then spent another month chasing reimbursement for the locksmith costs. Even this turned into a difficult and time-consuming process.<br><br>Overall, we found dealing with Slater & Hogg to be stressful and time-consuming. Based on our experience, I would encourage prospective tenants to carefully consider all their options before renting through this agency.... Read more
7th Aug 2026 (16 days ago)