28th Aug 2025 (6 mo. ago)
Horrendous in all honesty. Completely duped into moving to Haart by some sales waffle, which was my mistake, I should’ve chosen a different estate agent.
They do not have an office in Woodbridge anymore, so don’t expect any window adverts etc.
I initially felt positive about listing with Haart then it all went wrong. The agent listed the property on RightMove without me approving, there were glaring errors in the advert which I had to get rectified. I ended up basically re-writing it. It had clearly been an AI generated advertisement, pretty poor when they expect a fixed fee of nearly 4.5k for selling the house.
The agent who was in “based” in Woodbridge left after a week of me going live with them, I was then passed to the Ipswich branch who were dealing with the sale. This was another joke.
I had to contact the branch for an update, I was talked into lowering the price to get more viewings…. These never materialised. I was promised weekly stats to show how the property was performing, again these never materialised. Emails with the manager who was now handling the property were clearly ignored.
To top it all off, I received a call from the branch asking if I still wanted to list my property with Haart as they were keen to market it…… it had already been on the market with them for nearly a month at this point so they had clearly zero idea about my property and were doing nothing to attempt to sell it.
Following this, I emailed the manager and asked that the property was removed from the market immediately, I was notified that this would happen and it would be removed from all portals immediately (as I requested). 24 hours later, it was still on RightMove, another email to the manager (clearly ignored again) and then out of the blue a call from Haart to state someone wanted to view…. What a coincidence! I told them that I had requested the property be removed and this had clearly been ignored. inItially I said no, but then reflected and decided to take the viewing (half expecting the “viewer” to arrive in a Haart branded uniform or something!).
The viewing happened, no offer, feedback was “they liked the property but didn’t want to proceed”, as useful as that was!!!
I requested that the property was removed from the market immediately, which on this occasion it was, straight away.
Never would I ever recommend Haart, unbelievable poor, poor management, poor communication, poor customer service.
Don’t do what I did, do your research and don’t fall for the horrendous sales patter.... Read more