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- Frank Innes
Frank Innes Estate Agents
4.6
3,987 reviews
- Branches 14
- Properties for sale 1,089
- Average time to sale 13 weeks
About Frank Innes
Frank Innes have 14 branches and they mainly list properties in NG17, NG10, LE1, NG2, LE65, LE67, DE14 and NG1. Over the last six months, they've listed 1,089 properties, with an average time to sale of 13 weeks.
Frank Innes fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Frank Innes operate, the average fee (charged by all agents) is 1.21%.
Get a quote for selling your property.Top performing Frank Innes branches
Latest reviews for Frank Innes
Cozzy1
1
We had a deeply frustrating and disappointing experience with this letting agency and our property management at Heath Road. Upon moving out, they attempted to squeeze us for unjustified cleaning and inventory charges using unverified quotes instead of actual receipts, ignoring the fact that the property was left in a condition matching our check-in inventory.<br><br>?Furthermore, when we left behind several new items and appliances (including a washing machine, dining table, chairs, and a clothes rail) for the benefit of the property, the agency and landlord happily kept and absorbed these items while simultaneously nickel-and-diming us over old, unverified fixtures. Communication was poor, accountability was entirely missing, and staff showed zero willingness to act fairly.<br><br>?If you rent through them, keep every single record and expect them to try and take advantage of your deposit at the end of the tenancy. Highly unprofessional and predatory behavior.
24th Oct 2026 (3 days ago)
P Kiruba
5
As a first-time buyer, I was nervous about the mortgage process, but Amelia made it so much easier. She explained every step clearly and made sure I understood everything before we moved on. She was always available when I had questions, and she secured exactly the mortgage I was hoping for. The whole process was smooth from start to finish. I'd highly recommend her to anyone, especially first-time buyers.
23rd Oct 2026 (4 days ago)
Sangeetha
1
My experience with Frank Innes Mapperley has been incredibly stressful and disappointing, particularly regarding the return of my security deposit and the way I was treated by their staff.<br><br>I moved out of the property on 13 August, and it has now been more than two months without receiving my deposit or getting a satisfactory resolution. My landlord, Jeanette, has repeatedly failed to respond to my messages, while the agent’s position is that the deposit cannot be released until the landlord agrees. I have contacted the landlord multiple times and even requested the return of my deposit through the MyDeposits website, but neither the landlord nor the agent has responded appropriately.<br><br>What makes this situation even more frustrating is that MyDeposits has informed me that the deposit is held under an insured scheme through Countrywide, which is associated with Frank Innes. My understanding is of what mydeposit said is that, under an insured scheme, the landlord or agent retains the deposit while the scheme provides the protection in my case agent keeps the deposit. Therefore, I find it unacceptable that I am being left chasing my own money without a clear explanation, a proper response, or a resolution.<br><br>The landlord’s excuses have been equally frustrating. At different times, I have been told that she does not have the key because the agent has it, that she is away, or that there is already another tenant in the property. Meanwhile, I am still waiting for my deposit. The lack of communication and accountability has left me feeling completely disregarded as a former tenant.<br><br>I am also concerned about the time limits associated with the deposit scheme. I understand that there may be time limits for initiating a deposit return through MyDeposits, and I do not want my attempts to recover my own money to be jeopardised by the landlord’s and agent’s failure to respond.<br><br>Unfortunately, the problems began well before I moved out. At the start of my tenancy, Frank Innes provided me with an incorrect inventory. When I emailed them about the issue, I was simply told to forward it to the landlord and contact her directly. The landlord subsequently said she was ill, and the matter was never properly resolved. I expected the letting agent to take responsibility for helping resolve tenancy-related issues, rather than simply passing everything back to the landlord.<br><br>My experience with Abby Ashmore during my final month was particularly upsetting. She insisted that access to the property was required on a working day, despite my explaining that I would be at work and could make arrangements to provide the key over the weekend. I was then told to drop the key off at the Mapperley office. I live in Sherwood and do not drive, so this was not a reasonable or convenient option for me on a working day. When I questioned why I should be expected to travel to the office while working, and suggested that the agent contact the landlord to arrange access to the key safe, my concerns were not addressed satisfactorily. The situation ultimately left me having to leave my key outside while I was at work. I felt extremely uncomfortable about the security implications of this arrangement. Had anything gone missing or had the property been accessed by an unauthorised person, who would have taken responsibility?<br><br>Overall, I have felt unsupported, ignored, and forced to do all the chasing myself. The way my deposit issue has been handled, combined with the inventory problems and the stressful arrangements surrounding access to the property, has seriously undermined my trust in this agency.<br><br>A tenant should not have to spend months chasing their own deposit while receiving little or no meaningful communication from the people responsible for dealing with it. I have kept all messages and supporting evidence to substantiate my experience and can provide them if required.
22nd Oct 2026 (5 days ago)
D Green
4
Professional, friendly, relatively swift with only one moment of uncertainty (short lived and professionally dealt with)
20th Oct 2026 (7 days ago)
J rockley
5
We found a lovely house to rent in West Bridgford, and our agent Ryan has been amazing throughout the process. He kept my partner and I well informed from our initial viewing all the way through to signing for the keys. We really appreciated his professionalism and support, which made everything run smoothly.
20th Oct 2026 (7 days ago)
J Bettison
5
Eve has been so helpful with our house sale, she is very friendly and approachable, as are the other staff I have briefly spoken to. I would not hesitate to use Frank Innes again.
20th Oct 2026 (7 days ago)
All 14 Frank Innes branches
J Bettison
5
Eve has been so helpful with our house sale, she is very friendly and approachable, as are the other staff I have briefly spoken to. I would not hesitate to use Frank Innes again.
20th Oct 2026 (7 days ago)
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Z Jones
5
Jasmine Chambers, Mortgage Services Manager has been exceptional throughout. She is both professional and approachable, whilst maintaining customer contact during the entire mortgage process. We are both very grateful for all your help and support Jasmine and look forward to acquiring your expertise again.
2nd Oct 2026 (25 days ago)
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karolina
5
I would like to thank Frank innes team for their help and support. Especially Chelsea Lane<br><br>Thank you all for your support and help.
15th Oct 2026 (12 days ago)
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Frank Innes - West Bridgford
10 Central Avenue, West Bridgford, Nottingham, Nottinghamshire, NG2 5GR
4.7
J rockley
5
We found a lovely house to rent in West Bridgford, and our agent Ryan has been amazing throughout the process. He kept my partner and I well informed from our initial viewing all the way through to signing for the keys. We really appreciated his professionalism and support, which made everything run smoothly.
20th Oct 2026 (7 days ago)
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A Cousins
4
It did take a while to get viewings and I was the one making calls rather than answering returns, but the agents were very busy and juggled to get me 2 viewings close together. Demi took us to both properties and made as much time for us as we needed and answered our questions. Any that she couldn't answer she promptly checked and emailed answers back. I may not have bought via Frank innes in the end as the properties werent quite what I was after but the experience with Frank Innes and Demi was great and I thank the team for their help searching for "The one". Reccomend the team at Ashby
2nd Oct 2026 (25 days ago)
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E Straw
5
After having a nightmare with a previous estate agent we chose Frank Innes to help with the sale of our property. We can’t speak highly enough of Ellie for all of her help throughout the sale of our house. Always at the end of the phone and helping to chase things up when required. Wouldn’t hesitate to use them again in the future. Thank you again :)
7th Jul 2026 (16 weeks ago)
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