B Taylor
1

If I could give zero stars, I would.<br><br>Renting through Northwood has been one of the most stressful and frustrating experiences I've ever had. The biggest let-down by far was the maintenance department. Getting issues dealt with was an exhausting process, with poor communication, long delays, and very little urgency.<br><br>If you are a landlord paying extra for this maintenance service. If I were I would be concerned firstly how your tenants are being treated but secondly how your house is also being looked after. The way maintenance issues were handled throughout our tenancy reflected very poorly on the service being provided.<br><br>The end of the tenancy was just as disappointing. The checkout inspection was conveniently booked for the day after we had returned the keys, meaning we had no opportunity to attend or raise any concerns during the inspection.<br><br>Getting our deposit back then became a constant battle. Instead of a fair and straightforward process, my emails were ignored until I raised this with the TDS.<br><br>Throughout the tenancy, communication was poor, problems dragged on, and there was very little accountability from there side.<br><br>I genuinely can't recommend Northwood based on my experience. There are far better letting agents out there. Based on my experience I would never rent with Northwood again.... Read more
8th Aug 2026 (15 days ago)