18th Jan 2026 (8 weeks ago)
I do not recommend it. We lived in the Newlands Park property that they manage in London for 5 years.
The owner invests 0 in the property. During the winter, the toilet gets a lot of mould due to the humidity. We always asked them to fix it, and they never did; we fixed it ourselves, as both my husband and I have respiratory issues. They were always very, very slow to respond to issues we had with the property; we had to chase them all the time. In fact, during our last month in the property, a water pipe that always been damaged broke again because the person the send to fix it only puts tape, and doesn't fix it properly
By the 3rd year, they wanted to increase the rent, and you’d think, yes, that’s fair, but again, the landlord never wanted to reinvest in the property, even though it clearly needed a decent investment. We were very reluctant to allow them to increase the rent, as the property NEEDS a lot of repairs. No double glazing, so the property is not energy efficient. The cellar has mould, so anything you put in there gets ruined by it. The wood in the kitchen window and the bath is rotten, never got fixed
During our last year (2025), in May, THEY LIED and told us the owner wanted to sell the property; we were thinking of leaving the country anyway, so we were okay with it. They told us we had to leave by August. However, the timing was not right, as we had some travel planned. We managed to get an extension until November, sorted out our move and work situation, and moved to Spain at the end of November.
And to add, they took 1.5 months to return our deposit. My husband had to chase them a couple of times, and the last time he told them that if the deposit wasn't returned by the 9th of Jan, he would escalate it. they didn’t even return all of it. , and guess what? The property is now available TO RENT £150 more expensive, and with all of the issues we flag and they and the landlord haven’t fixed them at all.
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