23rd Feb 2026 (23 days ago)
Absolutely horrible experience. Flat flooded with water, bedrooms and beds absolutely soaked in disgusting dirty water, estate agents told us to book hotels and we’d get compensation, never did though. Never gave us a single penny back. Also told us we had to pay full rent even though the flat was uninhabitable. Bodrul was the worst of it, kept promising that he’d get in touch with us about getting us some money back, then never did. AVOID AVOID AVOID, disgusting estate agents with no morals. See the photos attached for the condition they left us in. I had to get in touch with plumbers and workers myself to get it fixed, they did absolutely nothing to help fix the leak upstairs as they claimed it had been fixed, when it was just getting worse every day. One of the estate agents even came over to view the damage, stood in a pool of the dirty water and muttered “get me out of this dump” thinking I didn’t hear him. Absolutely vile.
Edit in response to the comment below:
Firstly, I find it laughable that you say you acted promptly and actually blatant lie that you attended the same day. I'm actually glad you've admitted about the report being on the 24th of April, as the video and some of the photos taken below (with the water STILL dripping down) were taken on the 29th of April. I wonder how that's possible since you acted so promptly!
Don't insult me by saying that my statement is incorrect, the plumbers I contacted were Camden Council's own plumbers. I have the voice note and recordings to prove this, and again, further proof that was me who sorted out the repairs to the upstairs flat. It's absolutely disgusting that you're trying to call me a liar in this situation, as I have actual proof that the statement is true.
In fact, you are lying here saying it was Camden Council who told us to book into hotels, it was one of your staff who told us when he came to the flat who told us to submit receipts about a hotel expense! How can you so confidently lie about the turn of events? You've lied about the day it was fixed (I have dated evidence to show it wasn't fixed promptly on the 24th), you lie about who I contacted to actually fix the issue since you wouldn't do it (I have voice notes speaking with Camden Council plumbers to prove this), and you now lie about telling us to book into hotels.
You did not relay any information to me, nor did you ever actually admit what the outcome of the insurance claim was. We're yet to ever find out about that, and it's funny that you don't mention that in your response!... Read more