19th Aug 2026 (4 days ago)
Selling our house with Edward Mellor was positive until getting on towards the end of the process. Giving 1 star because of this would also be incredibly harsh because overall, and having a few months to sit on it before coming online and leaving a horrendous review, the experience wasn’t what it should have been.<br><br>They had a challenge with our house; it had been on the market previously with another vendor who produced almost exactly nothing when we decided to take a break and focus on our children. We all have challenges in our life and the trouble with a process like selling a house is it can become incredibly inhumane; poor, low ball offers, a lack of response from anyone and the constant fear of your buyer pulling out, especially in 2025/2026 when the market has been quite odd.<br><br>Initially the sales team were amazing; Andrew and then Josh, both excellent representatives and did everything they could within their power to get viewings in. I took a number of the viewings myself as they were struggling for staff but then were able to recruit in. No problem there. Once the house had been on the market for a couple of months we sold. Unfortunately our buyer pulled out with a couple of weeks to go, among the worst possible things a buyer can do. Mellor were straight on the phone to say they would handle it, get it back on and get us a buyer. Then silence for days. This is not the time for silence. We also had a very non-chalant call with the manager Jo who showed zero interest in keeping us and we had the sense they wanted to offload us. We carried on, again, due to the excellent sales team we initially had.<br><br>The sales side dropped off massively, as there were either no people to take viewings so had to do them myself or they would send new people every time. They could be excellent sales people but this is the time to send your experienced sales people who know the house, so ended up doing the viewings myself. We sold again a month or so later and ended up having to renegotiate on our price following a survey. This caused a lot of anxiety and we were left in silence from Mellor about it and then the weekend came. We had to take matters into our own hands and renegotiated with the buyer to keep the sale progressing, a chain of four houses. That’s when Jackie got nasty with me. As it was also progressing quite slowly she suggested to move things forward we pressure the chain with an ultimatum date. This very much rattled the chain and upset a lot of people. Having talked to our buyer and our sellers estate agent to calm things down, I called Jackie to ask her to pull it back. I was aggressively told to ‘stop interfering’, how the reduction wouldn’t have been needed if they had left it to her and to ‘keep my nose out’. I then tried to calm her down and she put the phone down. After that she never answered the phone and rarely responded to emails. Again, I want to stress that this must be a high pressure job but this was an incredibly immature response to paying customers who had been receiving increasingly poor service. This is also the reaction from the person who completes your sale, the person who is with you at the most stressful time. It was honestly not even close to good enough.<br><br>In conclusion, after an initial sales push, the service faded fast. The after sales service was poor and nearly cost us the sale of the house which we could not afford. I cannot recommend Edward Mellor based on this. They have a major problem on after sales and would advise you query if this has changed before taking them on to sell your property. I hope it improves.... Read more