D White
1

I would not recommend Your Move Wellington based on my experience.<br>After I sold a property previously handled by them, inaccurate personal information appears to have been supplied to a third party and relied upon. This resulted in an energy account being opened in my name for a property I no longer owned, which later led to debt collection contact.<br>I have repeatedly tried to resolve this through calls, emails, a formal complaint and a Subject Access Request. Despite this, I have not received an explanation and there has only been a very limited response.<br>Your Move / LSL also publicly indicated, after my Trustpilot review, that they wanted to resolve the matter. I provided the requested contact details, but nothing meaningful followed.<br>This is a matter that could have been resolved much more easily with proper communication. Instead, there has been a continued failure to engage. I have now referred the matter to the ICO and The Property Ombudsman.<br>I would still much prefer Your Move / LSL to contact me and resolve the issue properly, but in my experience the branch rarely answers the phone, messages are not returned, and the same applies to their head office and associated company LSL.<br>I would gladly amend this review if Your Move / LSL now engage constructively and put right what has gone wrong. Unfortunately, after almost three months of inactivity, unanswered messages and no substantive resolution, I have little confidence that this will happen without continued escalation.<br>In my opinion, the communication, accountability and complaint handling have fallen far below the standard any customer should reasonably expect.... Read more
6th Aug 2026 (18 days ago)