13th Feb 2026 (5 weeks ago)
Extremely disappointing experience with David during my recent property purchase.
I was contacted and told that the seller would withdraw unless we exchanged contracts within the next six hours. This was delivered in a rude, condescending and patronising manner, implying that any delay was my fault.
At the time, my solicitor had advised that we were not yet in a position to exchange and required a further three working days to complete standard legal checks. That is not unreasonable. It is responsible. (due to huge delays in obtaining information from the two management companies in place that were not disclosed to me)
When my solicitor contacted the seller’s solicitors to clarify the alleged ultimatum, they confirmed they were unaware of any such deadline and were perfectly content to wait the additional few days required for a proper exchange.
Despite this, David then contacted my solicitor’s firm and, I am told, behaved incredibly unprofessionally towards both the receptionist and my solicitor directly. He has since posted a massively misleading negative review about their firm and my solicitor online. She was simply carrying out her legal obligations and protecting me from any risk.
I have contacted him twice privately asking for the review to be removed so the matter could be handled professionally. I have received no response.
High pressure tactics, inaccurate claims of urgency and disrespectful communication have no place in what should be a professional transaction. Buying a home is stressful enough without unnecessary hostility from senior leadership.
I would urge prospective buyers and sellers to ensure they are comfortable with this style of communication before engaging.
As a side note: I cannot fault Tom at all. He was a fantastic point of contact, it's a shame he's working for a firm headed up by such an unprofessional MD.... Read more