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Extremely disappointed with the service from this estate agency. From the start, it was clear they only care about pushing through a quick sale rather than actually understanding what I need. They pressured me to fit their timescale with zero consideration for my personal circumstances or capacity to move at that pace.<br><br>There was also no attempt to understand what I’m looking for in my next property. I specifically need a 3-4 bed detached house, and despite telling the agent this, I kept receiving listings for 2 bed semis instead from the ‘agent’ Mandip Nagra. It felt like nobody was actually listening to my requirements.<br><br>On top of that, when I asked to rearrange a photography session for my house, Mandip was genuinely rude to me about it, saying that I was making the estate agent lose money. He spoke to me in a condescending tone stating ‘you do know that this isn’t the first time you’ve tried to rearrange the photography session, right?’ That interaction was the final straw of why I decided to pull out of the sale entirely. If a basic conversation about rearranging a booking turns into rudeness, it doesn’t inspire any confidence in how the rest of the process would be handled.<br><br>Overall, this experience has left me feeling like a number rather than a client. I’d expect basic listening skills and courtesy as standard, and this agency failed on both counts. I wouldn’t recommend them if you want an agent who actually takes your needs into account. I really hope the manager, Steve, will speak to Mandip regarding my complaint about his attitude as this will continue to push customers away if it is not corrected.... Read more
4th Aug 2026 (20 days ago)