17th Dec 2025 (13 weeks ago)
Highly recommended - friendly, honest, responsive and professional.
Having rented in London for over a decade, I know how hard it is to find a good lettings agency and Russell and Tamara at DM &Co really stand out from the crowd. From my first contact they were very professional and friendly. When a landlord refused our tenancy application on a first property due to my needing a guarantor, they were empathetic and compassionate and really fought our corner. They were even happy to give us advice later as we continued our search and came up against some less scrupulous agencies. When a second suitable property came up, Russell remembered us and contacted us straightaway for a viewing and as a result we now have a lovely new rental property to call home.
Unlike a lot of agents I have had to deal with, they are extremely transparent, and were happy to answer any questions we had regarding the tenancy agreement, deposits etc. I have encountered plenty of estate agencies who either don't bother to update their knowledge appropriately, or who will try to keep you in the dark just to see what they can get away with. At DM & Co there is none of this, just an honest, professional approach from a small, local team who obviously know the area well.
We have been in our new property for nearly three months now and so far everything has gone off without a hitch - they are very responsive and helpful when communicating with our landlady regarding any queries we have, anything that has gone wrong in the property or anything else we have needed so far. So a big thank you to Russell and Tamara - if only more agencies were like you.
Update (December 2025): after 5 years renting our much-loved property in Northolt, we have now moved on. The check out process went really smoothly and DM&Co were very human and flexible when we weren't quite sure of the timeline for moving out. Thank you both for your hard work and efficiency over the past 5 years - communication has always been great and it has been a pleasure to deal with you.... Read more