22nd Jun 2026 (13 days ago)
My wife had a lengthy conversation with one of your agents on 19 June 2026 regarding a property we had seen on your website, which was available on a shared ownership basis. Following that discussion, we arranged an appointment for 22 June 2026 at 2:00 pm for a viewing and to discuss the relevant formalities.<br><br>We expressed our interest because we know that we meet the eligibility criteria. Before booking the appointment, I had also mentioned that although the listing stated a 10% deposit, I would be comfortable providing 20–30% if required.<br><br>However, approximately two hours before our scheduled appointment, I received a call from one of your agents informing me that another buyer had made an offer on the property. I was then told that the viewing would only proceed once my eligibility had been assessed. This gave the impression that, while no buyer had been found, we were welcome to view the property, but now that another interested party had come forward, our appointment was no longer being treated as a priority.<br><br>I had specifically cancelled my work shift to attend this appointment, as this was the only available time offered to us. What I find disappointing is that another buyer appears to have been given priority before our eligibility had even been assessed, despite the fact that we had already registered our interest and arranged a viewing.<br><br>I fully appreciate that properties attract multiple buyers, and I have no issue with someone else purchasing the property. However, once another buyer had made an offer, it would have been courteous and professional to inform us immediately, rather than waiting until just two hours before our appointment.<br><br>I was also disappointed by the manner in which your agent handled the call today. The tone and attitude during the conversation gave the impression that they were not genuinely interested in meeting with us or assisting us further. Rather than feeling that our enquiry was valued, it felt as though our appointment had become an inconvenience. Such an approach, combined with the short notice and lack of communication, came across as highly unprofessional.<br><br>,In my experience, other estate agencies have been far more organised, responsive and professional. I would strongly encourage improvements to your customer service and communication processes so that prospective buyers are treated fairly and their time and commitment are respected.... Read more