C Marcu
1

I am extremely disappointed with my experience.<br>I viewed a flat in Papworth through Connells on Friday 19th June and absolutely loved the property. Before the viewing, I had noticed that an identical listing through another agency, Leaders, had already been marked as “Let Agreed.” As the two listings appeared to be exactly the same flat, I raised this concern with the Connells agent during the viewing. He reassured me that the property was still available and suggested that the Leaders listing must have been for a different flat in the building.<br>Based on this information, we submitted an offer that same evening. The following day, Connells sent us paperwork to complete and sign, clearly identifying the property we had viewed. We were even told that we could potentially move in from 29th June. On Monday, when we called for an update, we were told that they were waiting to speak to the landlord and that we would soon be able to pay the deposit.<br>However, today (23rd June), after chasing for another update, we were finally informed that there had been a miscommunication between the agencies and that the flat had actually already been let through Leaders before we even attended the viewing.<br>This was incredibly frustrating. Not only was our time wasted, but our hopes were raised unnecessarily over several days. At multiple points, we were led to believe that the property was available and that our application was progressing, when in reality it had already been taken.<br>To make matters worse, the agency is still actively advertising the property, which only adds to the confusion and suggests that the listing has not been properly updated or managed.<br>Arranging viewings outside of standard working hours has also been extremely difficult. It’s ironic that those of us working full-time to meet the income requirements needed to rent these properties seem to have the hardest time accessing viewings in the first place.<br>Mistakes can happen, but better communication between agencies and more accurate information being given to prospective tenants would have prevented a very disappointing experience.... Read more
23rd Jun 2026 (13 days ago)