Anonymous Homeseller
1

Feedback on Connells Branch
I am writing to share my experience with the Connells branch to help future clients make an informed decision.
After my offer was accepted, I experienced significant communication delays. It took six weeks of persistent follow-ups to discover that the documents had been sent to the wrong solicitor, which caused unnecessary delays and stress.
Further, I faced unprofessional behavior from the branch manager. Despite acknowledging the mistakes, his communication became dismissive. For instance, when I reached out for updates, he was often unresponsive and even spoke to me in a dismissive tone. At one point, he asked me which solicitor I was using, indicating a lack of attention to detail.
Moreover, after three months, the branch insisted on a second viewing for my buyer, even though all documents were already in place. The branch's behavior during that viewing suggested they were unprepared, and the buyer eventually pulled out the next day.
Overall, my experience with this branch has been disappointing. I hope this feedback encourages others to carefully consider their options. Genuine reviews are vital, and I strongly recommend thorough research before choosing this branch.... Read more
2nd May 2026 (7 days ago)