J M
1

We had a horrible experience with Connells.
We were continuously sent inexperienced agents. Once, we watched one of them walk around the grounds of our flat with a viewer, trying to find the property, as she had no idea where it was. One of the agents arrived in a belly top, late and unprepared.
Agents were often late. When I complained about this, I was told they have a lot of appointments and may be late. This lateness often meant viewers waited far too long for a viewing. It is also shocking that lateness is the norm for them.
As a standard, Connells agents will arrive at your property with viewers and not beforehand, which can be really awkward. I contacted other agents in the area, who advised me this is abnormal for estate agents. I asked this to stop and was made to feel like I was the problem.
I tried to raise concerns about the above and other problems we were having. The branch manager reassured me that she would do the viewings herself, forgot she had said that, then booked the problematic agent back in again.
When we were previously with them to buy, we were continuously cold-called with literally anything they had on and couldn't sell at the time. It got so frustrating we stopped looking. At the time, the viewing we did have was pointless, as the agent was literally playing Clash of Clans on his phone as we walked around..
Just absolute trash. Avoid, avoid, avoid.... Read more
5th Mar 2026 (14 days ago)