13th Oct 2026 (14 days ago)
I honestly can’t say I would use this company again. I prefer not to leave any reviews that could be perceived as negative if I don’t have anything nice to say.<br><br>The issues I have experienced so far:<br>1. They confirmed a washing machine would be in the property and when I moved in this wasn’t the case, and the letting agency was unaware (has since been resolved)<br>2. I didn’t have all the keys provided to me, the post key (I believe an honest mistake, with 11 keys noted in the inventory I only received 7 pieces, as they retain the rest, issue resolved)<br>3. Issues with access to hot water (engineer sent, has since been resolved)<br>4. Putting on the oven trips out all the plugs in the flat (unresolved and it was reported almost a month ago, was not working from when I received keys from 22 August)<br><br>I appreciate sometimes there requires communication between the landlord and the letting agency to resolve these situations, and independently these scenarios may not be that serious. However, after only signing the tenancy back in August, and living in the property for over a month, there have been way too many issues to be dealing with so early on, which is a concern.<br><br>I wouldn’t recommend this lettings agency based on my experience because I don’t believe they conducted enough checks to make sure the property was readily available to live in. In addition, the repair reporting system has required me to call and chase up repairs that I don’t believe I should’ve been facing so early on. The communication isn’t great when you need an update on the issues you’re facing and you are basically ghosted. Aside from taking time out of my workday to call and chase I’m not sure what else to do.<br><br>There were some good things I can report on like, the quick turnaround to get approved and the tenancy signed, and the welcome pack when I first moved in. But moving is already a very distressing experience, with trying to get things set up quickly and promptly. But having to deal with all these issues in the flat has made the experience worse. I wish I had a more positive experience but so far the bad has outweighed the good.<br><br>At this point I just want a working oven…... Read more